Accounts Receivable / Collections Specialist

Würth Elektronik eiSos GmbH & Co. KG; Tlaquepaque; On-site; MXN 246,000 - 279,000; Full time

Benefits offered by this job

Savings fund

Meal vouchers

Christmas bonus

Major medical insurance

Additional company benefits

Job summary

W is seeking an Accounts Receivable / Collections Specialist in Guadalajara, Mexico. The role will support AR and collections for the Americas, interacting with customers in English and Spanish, and collaborating with Finance, Sales, and Customer Service teams.

The ideal candidate is organized, proactive, and detail-oriented, with strong follow-up and communication skills. Previous experience in AR/collections and ERP/CRM systems is a plus.

Qualifications

• Bachelor's degree preferred in business/finance related field.
• Experience in customer service, account management, collections or similar.
• Advanced English and Spanish, both written and spoken.
• Strong customer service and communication skills.
• Excellent follow-up and organizational skills; ability to manage multiple customers.
• Comfortable with spreadsheets and business systems; intermediate Excel skills.

Responsibilities

• Follow up with customers regarding open invoices and balances.
• Communicate with customers by email and phone in English and Spanish.
• Review accounts to identify overdue invoices or payment issues.
• Maintain accurate collection notes and follow-up records.
• Coordinate with customers and internal teams to resolve billing or payment discrepancies.
• Support customer portal activities and documentation requirements.
• Follow up on customer commitments and expected payment dates.
• Escalate collection issues when appropriate.
• Assist with AR reporting and account reconciliation.

Skills

Customer Communication

Collections Follow-up

Accounts Receivable

Account Management

Problem Solving

Organization

Attention to Detail

Bilingual English/Spanish

Teamwork

Microsoft Excel

Education

Bachelor's degree in Business Administration, Finance, Accounting, International Business, Tourism, or related field

Tools

ERP systems

CRM systems

Job description

Accounts Receivable / Collections Specialist

Job Category: Finance

Requisition Number: ACCOU006927

• Full-Time

Locations

Showing 1 location

Description

Location: Guadalajara, Jalisco, Mexico
Department: Finance
Reports to: Finance Manager Mexico
Position Summary
We are looking for a bilingual Accounts Receivable / Collections Specialist to join our Finance team in Guadalajara.
This position will support collections and Accounts Receivable activities for the Americas, working closely with customers and internal Finance teams. The ideal candidate is organized, proactive, detail-oriented, and comfortable communicating directly with customers in both English and Spanish.
The role requires strong follow-up skills, good customer service, and the ability to build positive relationships while helping ensure timely collection of outstanding balances.

Key Responsibilities

• Follow up with customers regarding open invoices and outstanding balances.
• Communicate professionally with customers by email and phone in English and Spanish.
• Review customer accounts and identify overdue invoices or payment issues.
• Maintain accurate collection notes and follow-up records.
• Coordinate with customers and internal departments to resolve billing, invoice, order, or payment discrepancies.
• Support customer portal activities and documentation requirements.
• Follow up on customer commitments and expected payment dates.
• Escalate collection issues when appropriate.
• Assist with Accounts Receivable reporting and account reconciliation activities.
• Maintain accurate customer and account information in company systems.
• Work closely with Finance, Sales, Customer Service, and other internal teams.
• Support process improvements as the Guadalajara Finance team continues to grow.
• Perform additional Accounts Receivable related activities as the role develops.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, International Business, Tourism, or a related field preferred.
• Previous experience in customer service, account management, collections, Accounts Receivable, or a similar customer-facing role.
• Advanced English and Spanish, both written and spoken.
• Strong customer service and communication skills.
• Strong follow-up and organizational skills.
• Ability to manage multiple customers and priorities.
• Comfortable working with spreadsheets and business systems.
• Microsoft Excel knowledge; intermediate level preferred.
• Ability to investigate issues and coordinate with different departments.
• Responsible, proactive, and able to work independently.
• Experience working with US or international customers is a plus.
• ERP or CRM experience is a plus.

Key Skills

• Customer Communication
• Collections Follow-up
• Accounts Receivable
• Account Management
• Problem Solving
• Organization
• Attention to Detail
• Bilingual English/Spanish
• Teamwork
• Microsoft Excel

Compensation

MXN 22K-25K gross per month, depending on experience.

Benefits

Benefits include: savings fund, meal vouchers, Christmas bonus, major medical insurance, and additional company benefits.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.