Bilingual Agent: English/Spanish Interviews & Tech Support

Nielsen Holdings Plc; Región Centro; Hybrid; MXN 96,000 - 152,000; Full time

Benefits offered by this job

Equipment

12 days PTO

Major Medical & Life Insurance

Job summary

Nielsen Holdings Plc is seeking a Bilingual Agent for our Panel Relations team in Guadalajara. The role focuses on engaging US panel households, conducting interviews, and providing basic technical guidance while ensuring data accuracy.

No prior experience is required as comprehensive training will be provided. The hybrid role involves 3 days in the office and 2 days at home, with English and Spanish fluency essential for success.

Qualifications

• Excellent communicator with fluency in English and Spanish.
• Ability to build rapport with families and maintain engagement.
• Experience conducting interviews or surveys is a plus but not required.

Responsibilities

• Build rapport with participating families to encourage long-term participation.
• Conduct phone interviews to verify eligibility and collect demographics.
• Guide households through remote setup and basic connectivity troubleshooting.
• Meet daily recruitment and data accuracy targets.
• No prior experience required; comprehensive training provided.

Skills

Bilingual English/Spanish

Excellent communication

Relationship building

Phone interviews

Data collection

Education

High school diploma or equivalent

Tools

MS Windows

iOS

Google Workspace

Job description

Nielsen Holdings Plc is seeking a Bilingual Agent for our Panel Relations team in Guadalajara. The role focuses on engaging US panel households, conducting interviews, and providing basic technical guidance while ensuring data accuracy.

No prior experience is required as comprehensive training will be provided. The hybrid role involves 3 days in the office and 2 days at home, with English and Spanish fluency essential for success.