Bilingual Panel Relations Agent (EN/ES)

Nielsen; México; On-site; MXN 165,000 - 197,000; Full time

Benefits offered by this job

Company-provided computer

Paid time off

Vacation bonus 50%

Savings fund 13%

Pantry vouchers 9%

Major medical & life insurance

Job summary

Nielsen is seeking a bilingual Agent to join our Panel Relations team in Mexico. You will be the primary contact for US panel households, building rapport, conducting structured interviews, and guiding households through basic technical setups.

No prior experience is required as comprehensive training is provided. The role emphasizes relationship building, data quality, and meeting daily recruitment targets, with the company-provided computer and benefits described in the compensation section.

Qualifications

• Bilingual fluency in English and Spanish required (written and oral).
• High school diploma or equivalent work experience.
• Comfort navigating MS Windows, iOS and Google Workspace.

Responsibilities

• Build rapport with participating families and maintain ongoing participation.
• Conduct structured telephone interviews and verify eligibility.
• Provide basic technical guidance and assist with remote setup.
• Meet daily recruitment and data accuracy targets.

Skills

Bilingual EN/ES

Strong verbal communication

Active listening

Patient, customer-first mindset

Education

High school diploma or equivalent

Tools

MS Windows

iOS

Google Workspace

Job description

Nielsen is seeking a bilingual Agent to join our Panel Relations team in Mexico. You will be the primary contact for US panel households, building rapport, conducting structured interviews, and guiding households through basic technical setups.

No prior experience is required as comprehensive training is provided. The role emphasizes relationship building, data quality, and meeting daily recruitment targets, with the company-provided computer and benefits described in the compensation section.