Regional Account Manager

Crane Worldwide Logistics; Región Centro; Presencial; MXN 502.000 - 781.000; Jornada completa

Descripción de la vacante

Crane Worldwide Logistics seeks a client-facing account manager to oversee the overall business relationship with key accounts in the MX region. You will map accounts, break down business units, and drive alignment between regional and global teams.

This role includes running QBRs, ensuring SOP adherence, and delivering robust reports. You will monitor performance, analyze market trends, and identify growth opportunities.

Formación

• 3-5 years of successful sales, account management or operations experience in freight forwarding, logistics and/or transportation.

Responsabilidades

• Manage overall business relationship with clients and account mapping across regional/global teams.
• Run QBRs and ensure proper preparation and execution.
• Ensure SOPs are understood and followed by all Crane Worldwide offices servicing the account.
• Create, monitor and distribute reports; own performance metrics for the account.
• Conduct market analysis and maintain industry awareness to identify opportunities.
• Travel within the region to visit accounts and review procedures; maintain customer information and satisfaction.

Conocimientos

Organizational skills

Written communication

Interpersonal skills

Transportation/logistics knowledge

Sales techniques

Analytical skills

Customer service

Program management

Herramientas

CRM software

Descripción del empleo

• Client Facing Role that manages the overall business relationship
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Market Analysis / Industry Awareness
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:

Client Reviews Strategic Business Plans

Value add Programs Process Improvements

Tender Management Technology Solutions

• Impact & coverage analysis -> identify service or opportunity gaps
• Penetrate organizational structure and develop relationship beyond main points of contact
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
• Other duties as assigned

Other Skills & Abilities

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Must have a valid driver’s license and safe driving record

Education & Experience

• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
• Experience with CRM systems

Certification and Licenses

• Professional certification may be required in some area

The ideal candidate will travel to see clients across MX and can be based in any of the larger cities MEX/GDL/QRO/MTY.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.