Key Account Manager

Charger Logistics Inc; Santiago de Querétaro; On-site; MXN 500,000 - 800,000; Full time

Benefits offered by this job

Life insurance

Savings fund

Healthcare Benefit Package

Food coupons

Career growth

High competitive salary

Job summary

Charger Logistics Inc. is expanding and seeking an experienced Account Manager to join the Querétaro team.

You will build and maintain strong customer relationships, manage pricing and bids, and coordinate with cross-functional teams to deliver superior transportation solutions. You will engage with clients to understand needs, present solutions, and ensure delivery commitments are met while contributing to rate planning and market competitiveness.

Qualifications

• Minimum 3 years of account management experience in transportation and logistics.
• Degree in business or related field required.
• Strong English skills and customer-focused mindset.

Responsibilities

• Build strong relationships with customers through constant communication to meet day-to-day and long-term needs.
• Manage customer expectations and deliver exceptional service.
• Collaborate with the Implementation team on pricing accuracy for opportunities.
• Contribute to rate matrix reviews to ensure profitability and competitiveness.
• Prepare and present rate calculations, reports, and proposals for large bids.
• Ensure commitments are met by coordinating with internal teams and operations.

Skills

Account management

Customer service

Pricing

Negotiation

Communication

Education

Bachelor's degree in Business-related field

Job description

We’re proud to say we’ve been named one of "Super Empresas Expansión 2025 Top Companies"

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based in our Queretaro office.

Responsibilities:

• Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met.


• Manage customer expectations and provide exceptional customer service.


• Work with Implementation team on successful opportunities to ensure accuracy in our pricing program.


• Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.


• Participate in rate calculations, report preparation and customer presentations for all large-spend bids.


• Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.

• Identify, manage and build new business relationship in the target market.


• Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.


• Maintain a database of clients, prospects, partners and vendors.


• Monitor market conditions, product innovations, and competitors' products, prices, and sales.


• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.


• Consult with clients to resolve problems and to provide ongoing support.


• Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS.

• +3 years of account management experience in transportation and logistics field is preferred.

• Recent college or university degree in Business-related field is required.


• Proven track record with a strong focus on account management, setting appointments, presenting and meeting with customers, pricing, proposals through to 'closing the deal'.


• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them.


• Strong knowledge and understanding of the sales planning process.


• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.


• Strong negotiation skills with proven closing ability.


• Ability to function independently with little or no supervision as well as function in a team environment.


• Advanced English skills

• International training


• Life insurance


• Savings fund


• Healthcare Benefit Package


• Food coupons


• Career growth


• High competitive salary

"In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability."\

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge".