Bellperson - Guest Experience & Luggage Services

Hyde Hotels; Ciudad de México; On-site; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Discounts across Ennismore brands

Career development opportunities

Job summary

Hyde Hotels in Mexico City is seeking a warm, guest‑focused Bellperson to be the first impression of the hotel. You will assist with luggage, escort guests, and share trusted local recommendations, ensuring a smooth arrival and stay with calm professionalism.

You will work with Front Office and Concierge during peak periods, maintain a polished lobby presence, and handle guests’ belongings with care while delivering genuine hospitality and memorable experiences.

Qualifications

• Service focused personality is essential; customer related experience an asset
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.

Responsibilities

• Warmly greet and farewell guests, assisting with luggage, transportation, and parking.
• Escort guests to rooms, introducing resort amenities and services with confidence and clarity.
• Provide accurate information and thoughtful recommendations on local wellness, culture, and adventure experiences.
• Respond promptly to guest requests, ensuring their comfort and convenience at every stage.
• Safely handle guest luggage, packages, and special belongings with care and discretion.

Skills

Customer service

Fluent English

Communication skills

Teamwork

Job description

Hyde Hotels in Mexico City is seeking a warm, guest‑focused Bellperson to be the first impression of the hotel. You will assist with luggage, escort guests, and share trusted local recommendations, ensuring a smooth arrival and stay with calm professionalism.

You will work with Front Office and Concierge during peak periods, maintain a polished lobby presence, and handle guests’ belongings with care while delivering genuine hospitality and memorable experiences.