Bellperson: Guest Experience & Luggage Concierge

Ennismore; Ciudad de México; Sur place; MXN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Résumé du poste

Ennismore’s Hyde brand in Mexico City is seeking a Bellperson to be the first friendly, reassuring presence for guests. You’ll greet guests, assist with luggage, guide them to rooms, and share local recommendations with confidence and care.

Work alongside Front Office and Concierge to ensure seamless guest journeys, maintain a polished lobby, and respond to guest needs with calm professionalism during both peak and quiet periods.

Qualifications

• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.

Responsabilités

• Warmly greet and farewell guests, assisting with luggage, transportation, and parking.
• Escort guests to rooms, introducing resort amenities and services with confidence and clarity.
• Provide accurate information and thoughtful recommendations on local wellness, culture, and adventure experiences.
• Respond promptly to guest requests, ensuring their comfort and convenience at every stage.
• Collaborate with Front Office and Concierge to deliver seamless guest journeys.

Connaissances

Customer service

Communication

Teamwork

Shifts flexibility

Stamina

Description du poste

Ennismore’s Hyde brand in Mexico City is seeking a Bellperson to be the first friendly, reassuring presence for guests. You’ll greet guests, assist with luggage, guide them to rooms, and share local recommendations with confidence and care.

Work alongside Front Office and Concierge to ensure seamless guest journeys, maintain a polished lobby, and respond to guest needs with calm professionalism during both peak and quiet periods.