Bank Teller: Warm Customer Service & Cash Handling

Banamex; Mérida; On-site; MXN 130,000 - 190,000; Full time

Job summary

Citi in Mérida, Mexico is seeking an entry-level Teller to support branch activities and deliver client-facing services, including cash handling and processing transactions, in coordination with the Customer Service team.

You will grow skills in sales of bank products, assist clients with digital banking, ensure compliance with policies, and help the branch meet revenue goals while maintaining a high standard of customer care.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including managing cash supply for the branch, deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/ concerns, escalating as needed
• Maintain working knowledge of client accounts and products/services
• Fulfilling clients’ necessities while providing an exceptional client experience as measured by metrics
• Appropriately assess risk when making business decisions, upholding Citi’s reputation and compliance with laws and regulations

Skills

Sales & CS

Money handling

Problem solving

Communication skills

Teamwork

Education

High School diploma or equivalent

Job description

Citi in Mérida, Mexico is seeking an entry-level Teller to support branch activities and deliver client-facing services, including cash handling and processing transactions, in coordination with the Customer Service team.

You will grow skills in sales of bank products, assist clients with digital banking, ensure compliance with policies, and help the branch meet revenue goals while maintaining a high standard of customer care.