B2B Corporate CX Advisor - Hybrid Role

Ejecutivos Callcenter En Oficina Monte; Xico; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Executive training

Conference attendance

Job summary

Ejecutivos Callcenter En Oficina Monte seeks an experienced Corporate Customer Experience Advisor to manage a portfolio of enterprise clients from a hybrid office in Mexico. You will strengthen relationships, understand strategic objectives, and drive satisfaction and growth across services.

The role requires 5+ years in corporate account management, excellent communication, and a proactive approach to client needs. Hybrid work with career development opportunities is offered.

Qualifications

• Minimum 5 years of experience in corporate account management or client relationships.
• Experience with enterprise clients in B2B environments.
• Strong communication, negotiation and presentation skills.
• Knowledge of consulting or professional services industry is a plus.

Responsibilities

• Develop and manage relationships with a portfolio of corporate clients.
• Understand client objectives and align service delivery accordingly.
• Identify opportunities to add value and deepen engagement.
• Serve as primary contact for key accounts and resolve issues promptly.
• Conduct regular business reviews and performance analysis with clients.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor client health and retention strategies.
• Onboard new corporate clients and ensure smooth integration.

Skills

B2B customer success

Account management

Relationship building

Negotiation

Presentation skills

CRM software

Hybrid work

Education

Bachelor’s degree in Business Administration

MBA (plus)

Tools

CRM software

Project management tools

Job description

Ejecutivos Callcenter En Oficina Monte seeks an experienced Corporate Customer Experience Advisor to manage a portfolio of enterprise clients from a hybrid office in Mexico. You will strengthen relationships, understand strategic objectives, and drive satisfaction and growth across services.

The role requires 5+ years in corporate account management, excellent communication, and a proactive approach to client needs. Hybrid work with career development opportunities is offered.