B2B Account Services Specialist — Hybrid (Mexico City)

On; Ciudad de México; Ibrido; MXN 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

On Mexico City is hiring an Account Services Representative to serve our B2B customers in a hybrid Mexico City office. You will be the first point of contact, handling inquiries by phone and email, and ensuring our retailers receive the right product at the right time while aligning with vendor routing guidelines and internal teams.

This role requires collaboration across Dynamics 365, Looker, and Excel, building relationships with account teams, monitoring order books, and delivering timely,

Competenze

• 2+ years in Customer Service, Account Operations, or Account Management.
• Familiarity with ERP systems (D365) and CRM platforms (Salesforce).
• Intermediate Excel skills with PivotTables and LOOKUP capabilities.
• Strong written and oral communication; fluent in English.

Mansioni

• Manage order book lifecycle using Dynamics 365, Looker, and Excel.
• Support sales teams and accounts to secure timely shipments.
• Maintain dealer accounts in Salesforce and coordinate order actions.
• Handle order allocation, outbound shipments, and vendor routing.
• Resolve order discrepancies, returns, and damages promptly.
• Communicate with dealers daily, providing inventory and pricing info within 24 hours.

Conoscenze

Customer service

Account operations

ERP systems

Microsoft Dynamics 365

Salesforce

Looker

Excel

PivotTables

English proficiency

Strumenti

Microsoft Dynamics 365

Salesforce

Looker

Excel

Google Suite

Descrizione del lavoro

On Mexico City is hiring an Account Services Representative to serve our B2B customers in a hybrid Mexico City office. You will be the first point of contact, handling inquiries by phone and email, and ensuring our retailers receive the right product at the right time while aligning with vendor routing guidelines and internal teams.

This role requires collaboration across Dynamics 365, Looker, and Excel, building relationships with account teams, monitoring order books, and delivering timely,