B2B Account Services Specialist - Mexico City (Hybrid)

ON.com LLC; Chihuahua; Hybrid; MXN 260,000 - 380,000; Full time

Job summary

ON.com LLC is seeking a Specialist - Account Services in Mexico City for a hybrid work environment. You will be the primary contact for B2B customers, ensuring accurate order management and timely shipments while leveraging Microsoft Dynamics 365 and other systems.

You will support the sales and operations teams, build relationships with dealers, and handle inquiries via phone and email with a focus on WOW customer service. English proficiency is required.

Qualifications

• 2+ years in Customer Service, Account Operations, or Account Management.
• Experience with ERP systems (D365) or similar.
• Strong written and oral communication; English fluency.

Responsibilities

• Serve as the first point of contact for B2B customers via phone and email.
• Manage and monitor the order book, ensuring accurate, on-time shipments.
• Handle packing, shipping, and routing inquiries and coordinate with 3PL warehouse and dealers.
• Maintain account administration in Salesforce and other CRM systems.
• Resolve order discrepancies, returns, and damages promptly.
• Build relationships with B2B accounts to support sales teams and minimize direct involvement.

Skills

Customer service

Account management

Communication

Relationship-building

English fluency

Tools

Microsoft Dynamics 365

SPS Commerce

Google Suite

PivotTables

LOOKUP in Excel

Job description

ON.com LLC is seeking a Specialist - Account Services in Mexico City for a hybrid work environment. You will be the primary contact for B2B customers, ensuring accurate order management and timely shipments while leveraging Microsoft Dynamics 365 and other systems.

You will support the sales and operations teams, build relationships with dealers, and handle inquiries via phone and email with a focus on WOW customer service. English proficiency is required.