Asesor de Experiencia del Cliente Corporativo

Placements24; Tlalnepantla; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Placements24 is seeking an experienced Corporate Customer Experience Advisor for a global consulting client in Tlalnepantla, State of Mexico. This hybrid role focuses on strengthening relationships with corporate clients and delivering exceptional service across a diverse portfolio.

You will partner with internal teams, conduct business reviews, and identify opportunities to increase client retention and growth.

Qualifications

• Minimum 5 years in corporate account management or B2B customer success.
• Proven ability to manage enterprise client relationships.
• Excellent communication, negotiation, and presentation skills.
• Experience in consulting or professional services.
• Bachelor's degree; MBA is a plus; CRM and PM tools proficiency.

Responsibilities

• Develop and manage relationships with a portfolio of corporate clients.
• Align service delivery with clients' strategic objectives.
• Identify opportunities to add value and deepen engagement.
• Serve as primary contact for key accounts and resolve issues.
• Conduct regular business reviews and performance analysis.
• Collaborate with internal teams to ensure seamless service.
• Monitor client health and retention metrics and act to improve.
• Onboard new corporate clients and ensure smooth integration.
• Collect client feedback and provide insights to stakeholders.
• Represent the firm professionally with high standards of client service.

Skills

Corporate account management

B2B customer success

Client relationship management

Communication skills

Negotiation skills

Presentation skills

Education

Bachelor's degree in Business Administration/Marketing

MBA (preferred)

Tools

CRM software

Project management tools

Job description

About the Role

Our client, a prestigious international consulting firm, is seeking an experienced Corporate Customer Experience Advisor to join their dynamic team in Tlalnepantla, State of Mexico . This hybrid role is designed for a strategic thinker passionate about fostering exceptional relationships with corporate clients and enhancing their overall experience with our client's services. The ideal candidate will possess a strong background in B2B customer relations, excellent communication skills, and a proactive approach to understanding and addressing the complex needs of business clients. You will play a key role in ensuring client satisfaction, retention, and growth, contributing directly to the firm's reputation for excellence.

Key Responsibilities

• Develop and manage strong, long-term relationships with a portfolio of corporate clients.
• Understand clients' strategic business objectives and align service delivery accordingly.
• Proactively identify opportunities to add value and deepen client engagement.
• Serve as the primary point of contact for key corporate accounts, addressing inquiries and resolving issues.
• Conduct regular business reviews and performance analysis with clients.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Monitor client health and satisfaction metrics, implementing strategies to improve retention.
• Onboard new corporate clients, ensuring a smooth integration and understanding of services.
• Gather client feedback and provide actionable insights to internal stakeholders for service enhancement.
• Represent the firm professionally and maintain the highest standards of client service.

Requirements

• Minimum 5 years of experience in corporate account management, B2B customer success, or client relationship management.
• Proven track record of building and maintaining strong relationships with enterprise clients.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of consulting services or professional services industry.
• Ability to analyze complex business needs and develop tailored solutions.
• Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
• Proficiency in CRM software and project management tools.
• Strategic mindset with a focus on client retention and growth.
• Ability to work effectively in a hybrid work environment.
• High level of professionalism and business acumen.

Benefits

• Our client offers a highly competitive executive compensation package, including a substantial base salary and performance-based bonuses, for this role based in Tlalnepantla, State of Mexico .
• Comprehensive benefits include premium health, dental, and vision insurance, life insurance, and a generous retirement savings plan with employer contributions.
• We provide significant opportunities for professional development, including executive training programs and international conference attendance.
• This hybrid role offers flexibility while fostering collaboration.
• Employees enjoy a sophisticated work environment and ample paid time off.
• Join a leading consulting firm dedicated to client success and employee growth.