B2B Account Services Specialist — Hybrid MX

ON.com LLC; Ciudad de México; Hybrid; MXN 300,000 - 520,000; Full time

Job summary

ON.com LLC in Mexico City seeks an Account Services Representative to support our B2B partners in a hybrid role. You will handle inquiries via phone and email, manage order lifecycles in Dynamics 365, Salesforce, and Looker, and ensure on-time shipments while delivering WOW service.

Ideal candidates have 2+ years in customer service or account operations, strong Excel skills, and business fluency in English. You will collaborate with sales, operations, and dealers daily.

Qualifications

• 2+ years of experience in customer service, account operations, or account management.
• Familiarity with ERP systems like D365 or similar, SPS Commerce, and Google Suite preferred.

Responsibilities

• Manage the lifecycle of assigned orders in CRM and ERP systems.
• Act as main contact for B2B accounts via phone and email, providing accurate information on inventory, pricing, and orders.
• Monitor order book to ensure accurate, complete, and on-time shipments.
• Coordinate with Sales, Operations, and 3PL for order routing and deliveries.
• Resolve returns, damages, and order discrepancies promptly.
• Communicate with dealers and internal teams daily to maintain service levels.

Skills

Customer service

Account operations

Account management

Excel

English fluency

CRM systems

Tools

Microsoft Dynamics 365 (D365)

Salesforce

Looker

Excel

Job description

ON.com LLC in Mexico City seeks an Account Services Representative to support our B2B partners in a hybrid role. You will handle inquiries via phone and email, manage order lifecycles in Dynamics 365, Salesforce, and Looker, and ensure on-time shipments while delivering WOW service.

Ideal candidates have 2+ years in customer service or account operations, strong Excel skills, and business fluency in English. You will collaborate with sales, operations, and dealers daily.