Asesor De Atención A Clientes Corporativos

Ejecutivos Callcenter En Oficina Monte; Xico; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Executive training

Conference attendance

Job summary

Ejecutivos Callcenter En Oficina Monte seeks an experienced Corporate Customer Experience Advisor to manage a portfolio of enterprise clients from a hybrid office in Mexico. You will strengthen relationships, understand strategic objectives, and drive satisfaction and growth across services.

The role requires 5+ years in corporate account management, excellent communication, and a proactive approach to client needs. Hybrid work with career development opportunities is offered.

Qualifications

• Minimum 5 years of experience in corporate account management or client relationships.
• Experience with enterprise clients in B2B environments.
• Strong communication, negotiation and presentation skills.
• Knowledge of consulting or professional services industry is a plus.

Responsibilities

• Develop and manage relationships with a portfolio of corporate clients.
• Understand client objectives and align service delivery accordingly.
• Identify opportunities to add value and deepen engagement.
• Serve as primary contact for key accounts and resolve issues promptly.
• Conduct regular business reviews and performance analysis with clients.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor client health and retention strategies.
• Onboard new corporate clients and ensure smooth integration.

Skills

B2B customer success

Account management

Relationship building

Negotiation

Presentation skills

CRM software

Hybrid work

Education

Bachelor’s degree in Business Administration

MBA (plus)

Tools

CRM software

Project management tools

Job description

Our client, a prestigious international consulting firm, is seeking an experienced Corporate Customer Experience Advisor to join their dynamic team in Tlalnepantla, State of Mexico . This hybrid role is designed for a strategic thinker passionate about fostering exceptional relationships with corporate clients and enhancing their overall experience with our client's services. The ideal candidate will possess a strong background in B2B customer relations, excellent communication skills, and a proactive approach to understanding and addressing the complex needs of business clients. You will play a key role in ensuring client satisfaction, retention, and growth, contributing directly to the firm's reputation for excellence.

About the Role

Our client, a prestigious international consulting firm, is seeking an experienced Corporate Customer Experience Advisor to join their dynamic team in Tlalnepantla, State of Mexico . This hybrid role is designed for a strategic thinker passionate about fostering exceptional relationships with corporate clients and enhancing their overall experience with our client's services. The ideal candidate will possess a strong background in B2B customer relations, excellent communication skills, and a proactive approach to understanding and addressing the complex needs of business clients. You will play a key role in ensuring client satisfaction, retention, and growth, contributing directly to the firm's reputation for excellence.

Key Responsibilities

• Develop and manage strong, long-term relationships with a portfolio of corporate clients.
• Understand clients' strategic business objectives and align service delivery accordingly.
• Proactively identify opportunities to add value and deepen client engagement.
• Serve as the primary point of contact for key corporate accounts, addressing inquiries and resolving issues.
• Conduct regular business reviews and performance analysis with clients.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Monitor client health and satisfaction metrics, implementing strategies to improve retention.
• Onboard new corporate clients, ensuring a smooth integration and understanding of services.
• Gather client feedback and provide actionable insights to internal stakeholders for service enhancement.
• Represent the firm professionally and maintain the highest standards of client service.

Requirements

• Minimum 5 years of experience in corporate account management, B2B customer success, or client relationship management.
• Proven track record of building and maintaining strong relationships with enterprise clients.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of consulting services or professional services industry.
• Ability to analyze complex business needs and develop tailored solutions.
• Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
• Proficiency in CRM software and project management tools.
• Strategic mindset with a focus on client retention and growth.
• Ability to work effectively in a hybrid work environment.
• High level of professionalism and business acumen.

Benefits

Our client offers a highly competitive executive compensation package, including a substantial base salary and performance-based bonuses, for this role based in Tlalnepantla, State of Mexico . Comprehensive benefits include premium health, dental, and vision insurance, life insurance, and a generous retirement savings plan with employer contributions. We provide significant opportunities for professional development, including executive training programs and international conference attendance. This hybrid role offers flexibility while fostering collaboration. Employees enjoy a sophisticated work environment and ample paid time off. Join a leading consulting firm dedicated to client success and employee growth.

About the Role

Nuestra empresa cliente, líder en el sector de servicios B2B, busca un Ejecutivo de Soporte y Fidelización de Clientes Corporativos altamente experimentado para su sede en Tlalnepantla, Estado de México . Este rol es fundamental para asegurar la satisfacción y retención de nuestros clientes empresariales, que son la columna vertebral de nuestro negocio. Serás responsable de gestionar relaciones clave, proporcionar soporte proactivo y resolver incidencias complejas, asegurando que cada cliente corporativo reciba un servicio excepcional y personalizado. Buscamos a un profesional con una sólida comprensión de las necesidades empresariales, excelentes habilidades de comunicación y negociación, y una mentalidad orientada a la construcción de relaciones a largo plazo. El puesto se desarrollará bajo un modelo híbrido, combinando la presencia esencial en la oficina de Tlalnepantla, Estado de México con la flexibilidad del trabajo remoto para optimizar la gestión y el seguimiento. Key Responsibilities

• Gestionar una cartera de clientes corporativos asignada, actuando como su principal punto de contacto.
• Proporcionar soporte técnico y de negocio de alto nivel, resolviendo consultas y problemas de manera eficiente.
• Desarrollar y mantener relaciones sólidas y de confianza con los tomadores de decisiones clave en las empresas cliente.
• Identificar proactivamente oportunidades para mejorar la experiencia del cliente y el valor que obtienen de nuestros servicios.
• Facilitar la comunicación entre los clientes y los equipos internos de producto, ingeniería y ventas.
• Realizar seguimientos regulares y revisiones de negocio para asegurar la satisfacción y anticipar necesidades.
• Gestionar renovaciones de contratos y explorar oportunidades de expansión dentro de las cuentas existentes.
• Documentar meticulosamente las interacciones, acuerdos y el estado de las cuentas en el CRM.

Requirements

• Experiencia comprobada como Ejecutivo de Cuentas Corporativas, Gerente de Éxito del Cliente, o rol similar en B2B.
• Sólidos conocimientos del sector industrial y las necesidades específicas de los clientes empresariales.
• Excelentes habilidades de comunicación, presentación y negociación.
• Capacidad para construir y mantener relaciones a largo plazo con ejecutivos de alto nivel.
• Fuerte orientación a la resolución de problemas y enfoque en la satisfacción del cliente.
• Experiencia con software CRM y herramientas de gestión de proyectos.
• Disponibilidad para un modelo de trabajo híbrido en Tlalnepantla, Estado de México .
• Capacidad para trabajar de forma autónoma y colaborativa.

Benefits

• Salario competitivo y oportunidades de crecimiento profesional.
• Formar parte de una empresa tecnológica innovadora y en expansión.
• Entorno de trabajo dinámico e híbrido que ofrece flexibilidad.
• Capacitación continua en productos, procesos de ventas y atención al cliente.
• Prestaciones de ley y superiores, incluyendo seguro de vida y fondo de ahorro.
• Oportunidad de impactar directamente en la experiencia del cliente y el éxito del equipo de ventas.
• Buen ambiente laboral y oportunidades de desarrollo dentro de la empresa.