Specialist - Account Services

On; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

On Mexico City is hiring an Account Services Representative to serve our B2B customers in a hybrid Mexico City office. You will be the first point of contact, handling inquiries by phone and email, and ensuring our retailers receive the right product at the right time while aligning with vendor routing guidelines and internal teams.

This role requires collaboration across Dynamics 365, Looker, and Excel, building relationships with account teams, monitoring order books, and delivering timely,

Formación

• 2+ years in Customer Service, Account Operations, or Account Management.
• Familiarity with ERP systems (D365) and CRM platforms (Salesforce).
• Intermediate Excel skills with PivotTables and LOOKUP capabilities.
• Strong written and oral communication; fluent in English.

Responsabilidades

• Manage order book lifecycle using Dynamics 365, Looker, and Excel.
• Support sales teams and accounts to secure timely shipments.
• Maintain dealer accounts in Salesforce and coordinate order actions.
• Handle order allocation, outbound shipments, and vendor routing.
• Resolve order discrepancies, returns, and damages promptly.
• Communicate with dealers daily, providing inventory and pricing info within 24 hours.

Conocimientos

Customer service

Account operations

ERP systems

Microsoft Dynamics 365

Salesforce

Looker

Excel

PivotTables

English proficiency

Herramientas

Microsoft Dynamics 365

Salesforce

Looker

Excel

Google Suite

Descripción del empleo

At A Glance

This role is located in Mexico City for a hybrid work environment. As an Account Services Representative with a focus on our B2B customers, your number one job is to ensure On customers are happy! In this foundational role for On Mexico, you will have the opportunity to support the build of the account services team in the country. You will be the first point of contact for our customers and responsible for inquiries via phone and email. With each case you handle, you will aim to WOW our retailers and will always strive to find a customized solution. Your number one job is to ensure our B2B partners get the right product at the right time. You will be responsible for maintaining the lifecycle of an assigned order book utilizing Microsoft Dynamics 365 (ERP), Looker (BI), and Excel. Part of your goal is to help us become the easiest sports retailer in the industry to work with. You will be the first point of contact for B2B order allocation, outbound shipments, and vendor routing guidelines. Your contacts will include account buying teams, On’s Sales team, and On’s Operations team. For each order you handle, you will aim to WOW our key partners and will strive to find customized solutions when errors arise. You will be based out of our newly formed Mexico City office, working alongside warehouse teams in Mexico City, while interacting with other teams across the globe.

Your Mission

• Work efficiently within multiple CRM systems, specifically Microsoft Dynamics 365, Salesforce, and vendor portals
• Demonstrate ownership toward supporting our sales team and corresponding accounts
• Build relationships with On’s B2B Accounts to enable essential order book actions, reducing direct involvement from the sales team.
• Monitor and adjust the order book to ensure accurate, complete, and on-time shipments.
• Oversee internal account administration of On’s dealer accounts in Salesforce
• Maintain responsibility for daily account management of orders, future orders, and invoicing of orders
• Resolve issues promptly as they relate to assigned sales representatives and accounts including returns, damages, and sales order discrepancies
• Act as the point of contact for assigned account(s) for all packing, shipping, and routing inquiries, maintaining an in-depth understanding of all compliance standards.
• Communicate daily with our 3rd Party Logistics warehouse regarding orders, returns, and any order discrepancies
• Communicate with our dealers via phone and email while providing excellent customer service and accurate information (e.g. inventory levels, pricing, product information, re-orders, and pre-orders) within 24 hours
• Other duties as needed

Your Story

• 2+ years prior experience in a Customer Service, Account Operations, or Account Management role
• Understanding of various systems including D365 (or similar ERP), SPS Commerce, and Google Suite preferred
• Intermediate Excel skills, PivotTables and LOOKUP skills are a plus
• Excellent written and oral communication skills / interpersonal skills with a focus on relationship-building, listening and questioning
• Business Fluency in English

The Team

Being in direct contact with our partners means we are able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Account Services. Dedicated to delivering the WOW, we are a passionate team that supports each other, questions the status quo, and aims to constantly improve the customer experience.

What we offer

We offer a dynamic, challenging, and sportive environment that has been ranked as the ‘fastest-growing sports company’ of its time. With offices across the globe, we are an international team that is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands‑on, and your team members are amongst the very best in their respective disciplines and fields.

Application

If you are driven to bring On to the next level, curious about the opportunity, and want to be part of our growing team,