Aviation CRM & Account Growth Lead — Hybrid, Mexico

Swiss Aviation Software AG

Ciudad de México

Hybrid

MXN 600,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Flight and travel discount

Flexible working hours

Hybrid work model

Excellent working conditions

Good professional development

Job summary

Swiss AviationSoftware, a Lufthansa Technik subsidiary, is seeking a CRM & Account Manager for the Mexico Branch Office to own strategic and commercial development of AMOS and related digital ecosystem accounts. You will act as primary interface with customers, coordinate with Product Management, R&D, and Customer Services, and drive adoption and growth across our aviation software portfolio.

We look for proven experience in strategic account management, strong communication, and willingness to

Qualifications

Working authorization for Mexico; other scenarios require review.
Strong interpersonal and solution‑oriented mindset.
University degree preferred.
English mandatory: excellent written and verbal communication and presentation skills.
Knowledge of AMOS and familiarity with the broader LHT digital ecosystem products is a strong plus.
Proficiency in MS Office applications and CRM software products (e.g., Zoho, HubSpot, Confluence).
Team player, flexible, proactive, and able to work independently in a fast-paced environment.
Willingness to travel (20%).

Responsibilities

Develop and maintain account plans covering stakeholder mapping, risk and opportunity mapping, product interdependencies, and long-term growth objectives.
Act as the primary strategic contact for assigned accounts, building trust-based relationships and positioning as a consultative partner.
Own the collection and synthesis of customer needs, expectations, and trends; acting as the voice of the customer internally and the voice of Swiss-AS externally.
Stay updated on industry trends and emerging technologies to proactively shape the customer relationship.
Serve as the primary operational contact for assigned accounts, ensuring customer needs are addressed promptly and effectively.
Conduct regular reviews and meetings with customers to assess satisfaction, monitor adoption levels, and identify areas for improvement.
Monitor customer health across adoption, satisfaction, and engagement, identifying risks early and coordinating mitigation actions.
Coordinate internally with Product Management, Development, and Customer Services to manage escalations and ensure delivery commitments are met.
Keep customers informed on product updates, new features, and roadmap developments across AMOS, Aviatar, and flydocs.
Propose tailored support solutions adapted to the specific activities and needs of each customer.
Maintain accurate customer records, contacts, and interaction logs in CRM tools to ensure shared visibility across Swiss-AS.
Contribute, as author or organizer, to global customer communication channels such as mailings, surveys, and events.
Own and lead commercial discussions through to closure for assigned existing accounts.
Identify, drive, and close upsell and cross-sell opportunities across the LHT digital ecosystem.
Build and maintain a 3-12 month pipeline of expansion opportunities.
Support customers in planning and prioritizing their investments across the ecosystem, including guidance on applicable charges and budget preparation.
Identify and develop strategic reference customers in collaboration with relevant internal teams.