Customer Success Manager

Intangles North America; Ciudad de México; On-site; MXN 369,344 - 554,016; Full time

Job summary

A leading software development company in Mexico City is looking for a Mid-Senior level Customer Success Manager. In this role, you will manage pilot operations, focus on growth strategies, and ensure customer satisfaction. The ideal candidate must have 3+ years of experience, proficiency in English and Spanish, and a willingness to travel. Join our dynamic team to drive impactful business solutions.

Qualifications

• 3 years of experience as a Customer Success Manager.
• Written English and Spanish mandatory.
• Willing to travel up to 2 weeks a month.

Responsibilities

• Establish work plans according to company objectives.
• Review and improve performance metrics.
• Identify opportunities for strategic growth.

Skills

Customer Success Management

Advanced English

Good communication

Heavy duty mechanical knowledge

Education

College

Job description

Overview

Position Objective- Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.

Responsibilities

• Establish work plans for the areas under your responsibility according to the company's objectives.
• Review, analyze and improve the performance metrics of the areas in charge.
• Attention and follow-up to cases that require personalized attention.
• Review, control and carry out strategies that lead to compliance with the established objective.
• Provide continuity to skill growth to the customers.
• Periodically present results and action plans.
• Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective.

Desired skills

• College
• Advanced English
• Customer Success Manager with 3 years of experience; Trainer, Implementation and Monitoring of Projects
• Automotive (engines, mechanical)
• Training
• Willing to travel up to 2 weeks a month
• Good communication skills, friendly and personable while being a quick learner
• Written English and Spanish mandatory
• Heavy duty mechanical knowledge

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development

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