Global AMOS Support Specialist - Hybrid and Flexible Hours

Swiss Aviation Software AG; Ciudad de México; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work model

Flight and travel discount

Excellent working conditions

Professional development opportunities

International work environment

Job summary

Swiss AviationSoftware invites you to join a multinational team supporting the AMOS platform for aviation customers. The role focuses on first- and second-line support, direct customer communication, and collaborating across departments to diagnose and resolve complex cases.

Fluency in English and Spanish is required, with flexible hours and a hybrid work setup. This position offers exposure to a global customer base and opportunities for professional growth within an aviation software leader.

Qualifications

• Fluent in English and Spanish (written and spoken).
• Excellent communication and intercultural skills.
• Experience in aviation industry and aircraft maintenance processes.
• Strong troubleshooting skills to diagnose and resolve issues.

Responsibilities

• Providing first- and second-level support to customers.
• Answering cases submitted via the AMOS online support tool.
• Communicating with customers by email or phone.
• Interacting with other departments to resolve and clarify the customer case and determine the cause.
• Selecting and explaining the best solution to solve the case.
• Ensure follow-up on customer cases.

Skills

Team player

Independent

Excellent communication

Troubleshooter

Aviation industry knowledge

AMOS knowledge

Fluency in English & Spanish

Tools

AMOS

Job description

Swiss AviationSoftware invites you to join a multinational team supporting the AMOS platform for aviation customers. The role focuses on first- and second-line support, direct customer communication, and collaborating across departments to diagnose and resolve complex cases.

Fluency in English and Spanish is required, with flexible hours and a hybrid work setup. This position offers exposure to a global customer base and opportunities for professional growth within an aviation software leader.