Automotive Customer Experience Specialist

Flex; Ciudad Juárez; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flex is seeking a Customer Service Representative for our Juarez south Campus to support customers and drive service excellence. You will communicate with customers, use ERP and CRM systems, handle inquiries, and ensure timely, accurate responses.

The ideal candidate has a bachelor’s degree in Business or related field, experience with automotive customers, strong English, and excellent communication. This role requires cross-functional collaboration and a focus on high-quality service in a

Formación

• Bachelor’s degree in Business, Industrial Engineering, International Business, or related field.
• Experience supporting automotive customers.
• Knowledge of customer portals and order management processes.
• Strong problem-solving and customer relationship management skills.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Advanced conversational English (written and verbal).
• Excellent communication and negotiation skills.

Responsabilidades

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Review customer demand and communicate potential risks or constraints to internal stakeholders.
• Maintain accurate information in ERP systems and customer portals.
• Participate in customer meetings and provide regular business updates.
• Ensure compliance with customer-specific requirements and service level expectations.
• Generate reports related to customer demand, shipments, inventory, and service metrics.

Conocimientos

Customer relationship management

Communication

Problem solving

Cross-functional teamwork

English proficiency

Educación

Bachelor’s degree in Business

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in International Business

Herramientas

Customer portals

Order management

Descripción del empleo

Flex is seeking a Customer Service Representative for our Juarez south Campus to support customers and drive service excellence. You will communicate with customers, use ERP and CRM systems, handle inquiries, and ensure timely, accurate responses.

The ideal candidate has a bachelor’s degree in Business or related field, experience with automotive customers, strong English, and excellent communication. This role requires cross-functional collaboration and a focus on high-quality service in a