Customer Sales Representative

Flextronics - The Flex Company; Región Centro; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and life insurance

Christmas bonus

Food vouchers

Savings Fund

Descripción de la vacante

Flex is seeking a Customer Service Representative in Guadalajara to support key accounts and coordinate across operations, including order processing, RMA, and shipping instructions.

You will use system applications, handle inquiries, and strive for one-call resolutions while maintaining SOX controls and knowledge of incoterms and shipments. Strong English and Excel skills are required, with a BA/BS or equivalent experience preferred.

Formación

• BA/BS or equivalent work experience.
• Experience in a manufacturing or similar environment.
• Fluent English with strong written and verbal communication.

Responsabilidades

• Handle inquiries and resolve customer problems with care.
• Coordinate Orderboard, RMA, CMA, AR, OTD, and export processes.
• Maintain customer service standards during high-pressure periods.
• Track relevant metrics and drive actions based on KPIs.
• Interpret customer needs and provide training or explanations when needed.

Conocimientos

Advanced English

Advanced Excel

Customer service mindset

Educación

BA/BS or equivalent

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our outstanding teams that build great products and contribute to our growth, we are looking to add a Customer Service Representative located in Guadalajara. Reporting to the Manager, Operations, the Customer Service Representative role involves assisting with the management of key customer accounts in all aspects of the business relationship.

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high‑pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions. Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
• SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
• Correct follow‑up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
• Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
• Create CMF, MRF and PQR.
• Involve in CFT, Operations and customer meetings.

Experience we are looking for to join our team:

• BA/BS or equivalent work experience.
• Experience working in a similar manufacturing environment.
• Customer service: Always focused on customer needs.
• Previous experience in a similar role is required.
• Advanced English.
• Advanced Excel skills are required.

What you will receive for the great work you do:

• Competitive Salary.
• Medical and life insurance.
• Christmas bonus.
• Food vouchers.Savings Fund.

Required Skills:

Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Through the collective strength of ~150,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary!