Audiences & Client Services Associate (Hybrid)

Publicis Groupe; Ciudad de México; Híbrido; MXN 420.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work scheme

Medical insurance

Language training

Professional development

Employee recognition

Health awareness benefits

Home internet stipend

Descripción de la vacante

Epsilon, a global data, technology and services company, is seeking an Associate, Client Services for LATAM. You will support clients in adopting audience guidelines and collaborate with Product, Sales, and Technology teams to improve support processes.

You will analyze client reports, help optimize audience strategies, and partner with Sales to identify growth opportunities while delivering first-level support to internal and external customers.

Formación

• Experience in managing and analyzing Digital Campaign Reports.
• Experience in working with clients from different industries knowing the needs of each one in their digital activities.
• Ability to manage multiple clients and projects simultaneously. Very organized.
• Experience in handling social or programmatic platforms.
• Willingness and proactivity for learning and adopting new tools, both internal and external.
• Intermediate level of English (B2).
• Self-motivated and committed to exceeding performance targets with passion.
• Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.

Responsabilidades

• Act as the primary point of contact regarding technical issues and inquiries, providing guidance on the product and troubleshooting.
• Develop and automate internal usage processes and guidelines manuals for audience product
• Identify and report issues, bugs, and other errors to internal product and/or technology teams.
• Analize reports sent by clients. Provide guidelines and audience optimization.
• Work as a liaison between client services and technology to enhance support processes and propose new functionalities.
• Focused on providing first-level support to our internal and external customers.
• Be a strategic partner with the Sales team to help breaking down opportunities and increase the client lifetime value

Conocimientos

Digital Campaign Reports

Client management

Multi-client management

Social/programmatic platforms

Learning new tools

English (B2)

Self-motivation

Collaborative

Herramientas

Social platforms

Programmatic platforms

Descripción del empleo

Epsilon, a global data, technology and services company, is seeking an Associate, Client Services for LATAM. You will support clients in adopting audience guidelines and collaborate with Product, Sales, and Technology teams to improve support processes.

You will analyze client reports, help optimize audience strategies, and partner with Sales to identify growth opportunities while delivering first-level support to internal and external customers.