Global Digital Engagement Manager - LATAM

eStoreLabs; Ciudad de México; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

eStoreLabs is seeking a proactive professional to manage digital engagement and stakeholder relationships for global brands in a fast-paced, regulated environment. You will oversee content production, coordinate with agencies and internal teams, and translate needs into actionable briefs while managing timelines and quality across markets and time zones.

The role requires strong communication, organization, and problem-solving skills, with a focus on delivering high-quality client experiences in

Formación

• 3+ years of experience in digital engagement, account management or a similar role.
• Experience in pharmaceutical, healthcare or a regulated industry.
• Hands-on experience with digital/marketing asset creation and production.
• Proven experience working with creative, digital or communications agencies.

Responsabilidades

• Act as a key point of contact for stakeholders, building strong relationships and ensuring a positive client experience.
• Manage multiple digital content and marketing projects from briefing through production, review, approval and delivery.
• Coordinate the creation and adaptation of digital assets, ensuring high quality and alignment with requirements and timelines.
• Work closely with creative and digital agencies and internal production teams.
• Translate stakeholder needs into clear briefs, project requirements and actionable next steps.
• Bridge between stakeholder needs and delivery teams to ensure alignment and execution.
• Coordinate cross-functional teams and ensure effective communication across markets and time zones.
• Identify risks, dependencies and blockers and drive their resolution.
• Ensure visibility of project status, priorities and deliverables using project management tools.
• Support continuous improvement of content production and stakeholder management processes.

Conocimientos

Digital engagement

Account management

Project management

Marketing operations

Stakeholder management

Agile

Herramientas

Asana

Jira

Monday.com

Descripción del empleo

eStoreLabs is seeking a proactive professional to manage digital engagement and stakeholder relationships for global brands in a fast-paced, regulated environment. You will oversee content production, coordinate with agencies and internal teams, and translate needs into actionable briefs while managing timelines and quality across markets and time zones.

The role requires strong communication, organization, and problem-solving skills, with a focus on delivering high-quality client experiences in