Audiences & Client Services Associate (Hybrid)

Publicis Groupe Holdings B.V; Ciudad de México; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Epsilon is a global data, technology and services company powering the marketing and advertising ecosystem. We’re looking for an Associate, Client Services to join our LATAM team, reporting to the Director of Account Management, LATAM.

As an Audiences Specialist, you will support clients in adopting audiences guidelines and collaborate with Product, Sales and Technology to deliver solutions that meet business goals.

Formación

• Experience in managing and analyzing Digital Campaign Reports.
• Experience with clients from different industries and digital activities.
• Ability to manage multiple clients and projects simultaneously; very organized.
• Experience in handling social or programmatic platforms.
• Willingness and proactivity for learning and adopting new tools.
• Intermediate level of English (B2).
• Self-motivated and committed to exceeding performance targets with passion.
• Highly collaborative and team-oriented in fast-paced, cross-functional environments.

Responsabilidades

• Act as the primary contact for technical issues and inquiries, guiding on the product and troubleshooting.
• Develop and automate internal usage processes and guidelines manuals for audience product.
• Identify and report issues to product/technology teams.
• Analyze client reports and provide guidelines for audience optimization.
• Liaise between client services and technology to improve support processes.
• Provide first-level support to internal and external customers.
• Partner with Sales to break down opportunities and increase client lifetime value.

Conocimientos

Digital campaign reports

Client management

Multitasking

Social platforms

Learning mindset

English (B2)

Self-motivation

Team collaboration

Descripción del empleo

Epsilon is a global data, technology and services company powering the marketing and advertising ecosystem. We’re looking for an Associate, Client Services to join our LATAM team, reporting to the Director of Account Management, LATAM.

As an Audiences Specialist, you will support clients in adopting audiences guidelines and collaborate with Product, Sales and Technology to deliver solutions that meet business goals.