Help Desk Specialist: Remote IT & Network Support

Epsilon LATAM.; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Epsilon LATAM. is seeking a candidate with 1-3 years of experience in service desk and tech support to provide remote assistance for laptops, desktops, and LAN issues in a fast-paced ICT service desk.

The role requires intermediate knowledge of small forms on iOS, Android, and Windows, and hands-on experience with diagnostics and problem resolution. The ideal candidate will manage remote support scenarios efficiently, assist with patch upgrades and virus protection, and communicate effectively

Formación

• 12-18 months’ work experience in Service Desk/ Tech support process providing remote support for laptops/desktops/ LAN issues.
• Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
• Experience in a busy ICT Service Desk environment with diagnostics and resolution.

Conocimientos

Service Desk

Remote Support

Troubleshooting

Networking

Descripción del empleo

Epsilon LATAM. is seeking a candidate with 1-3 years of experience in service desk and tech support to provide remote assistance for laptops, desktops, and LAN issues in a fast-paced ICT service desk.

The role requires intermediate knowledge of small forms on iOS, Android, and Windows, and hands-on experience with diagnostics and problem resolution. The ideal candidate will manage remote support scenarios efficiently, assist with patch upgrades and virus protection, and communicate effectively