Client Services Associate, Data & Growth (Hybrid)

Epsilon; Ciudad de México; Presencial; MXN 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work scheme

Medical insurance

Language training (English and/or Port

Descripción de la vacante

Epsilon is seeking an Associate, Client Services to join the LATAM Client Services Team, reporting to the Director of Account Management, LATAM. You will support clients in adopting audiences, collaborating with Product, Sales, and Technology to drive value.

You will analyze data from campaigns, help optimize audience strategies, and develop internal processes while acting as a liaison between client services and technology to enhance support and unlock new functionalities.

Formación

• Experience in managing and analyzing Digital Campaign Reports.
• Experience with clients from different industries and digital activities.
• Ability to manage multiple clients and projects simultaneously; highly organized.
• Experience handling social or programmatic platforms.
• Willingness to learn and adopt new tools, internally and externally.
• Intermediate English (B2).
• Self-motivated and committed to exceeding targets; team-oriented in fast-paced environments.

Responsabilidades

• Serve as primary contact for technical issues and product guidance.
• Develop and automate internal usage processes and guidelines.
• Identify and report issues to product/tech teams.
• Analyze client reports and provide audience optimization guidelines.
• Bridge client services and technology to improve support processes.
• Provide first-level support to internal and external customers.
• Support Sales in breaking down opportunities to grow client value.

Conocimientos

Campaign analysis

Client management

Multi-project management

Social/programmatic platforms

Learning new tools

English (B2)

Team collaboration

Herramientas

Social platforms

Programmatic platforms

Descripción del empleo

Epsilon is seeking an Associate, Client Services to join the LATAM Client Services Team, reporting to the Director of Account Management, LATAM. You will support clients in adopting audiences, collaborating with Product, Sales, and Technology to drive value.

You will analyze data from campaigns, help optimize audience strategies, and develop internal processes while acting as a liaison between client services and technology to enhance support and unlock new functionalities.