Associate Sales Manager - B2B Sales - Bilingual

CNX; Ciudad de México; On-site; MXN 850,000 - 1,050,000; Full time

Job summary

CNX is seeking an Associate Sales Manager for B2B sales with bilingual capabilities to lead a sales team driving revenue growth in CDMX. The role emphasizes customer experience, strategy alignment, and performance coaching.

You will forecast accurately, resolve roadblocks, and coordinate reporting with clients and the Sales Director to meet targets. English is required, Spanish is native, and some travel to the CDMX site is expected.

Qualifications

• 3–5 years of proven leadership sales experience.
• 3+ years of B2B sales experience.
• 1+ years of BPO experience (desirable).
• English proficiency B2+ required; French is a plus.
• Willingness to commute to CDMX Insurgentes site.
• Passion for customer experience and driving team results.
• Experience in operations (BPO) and strategy building.
• Excellent coaching history.
• Record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change management skills.

Responsibilities

• Provide accurate ongoing sales forecasting and ensure data in the CRM is accurate and up-to-date.
• Remove roadblocks and help team resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity; conduct weekly performance reviews and coaching sessions.
• Analyze data and trends to develop strategic sales plays and best practices by client/territory.
• Stay informed on developments in client services and market trends.
• Be a point of escalation for clients and respond promptly to issues.
• Maintain balanced communication with Sales Director and clients to foster relationships.
• Work with client contact on reporting and forecasting.
• Ensure team understands operating plan targets and CPTs.
• Coordinate team incentives and Sales Performance Incentive Funds.

Skills

Leadership

B2B sales

Customer experience

Forecasting

Communication

English proficiency

Problem solving

Coaching

Team management

Change management

Tools

Salesforce

Job description

Job Title:

Associate Sales Manager - B2B Sales - Bilingual

Job Description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You have:

• 3 to 5 years of proven work experience in a leadership sales role (must)
• 3+ years of Sales B2B experience (must)
• 1+ years of BPO experience (desirable)
• English Proficiency B2+ (must) // French is a plus in your application
• Willingness to commute to our site located in CDMX, Insurgentes (near by Poliforum)
• A passion for customer experience and driving team results
• Experience in operations (BPO) and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills

You will:

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds

Location:

MEX Mexico City Downtown Insurgentes

Language Requirements:

English (Required), Mexican Spanish (Required)

Time Type:

Full time