Associate Director Engineering - SRE

HSBC Holdings plc; Ciudad de México; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Job summary

HSBC Holdings plc in Mexico City is seeking a seasoned Senior Site Reliability Engineer – Manager to drive reliability and performance across critical production environments. You will lead incident resolution, design scalable cloud infrastructure with Kubernetes and containers, and mentor junior engineers to foster a culture of reliability.

In this hybrid role, you’ll collaborate with software, QA, product, and operations teams to embed SRE practices, define SLIs/SLOs, and automate deployments

Qualifications

• Lead complex troubleshooting and root cause analysis for incidents.
• Design, architect, and enhance scalable, highly available infrastructure.
• Champion SRE practices with SLIs/SLOs, error budgets, and toil reduction.
• Develop and maintain monitoring, logging, and alerting systems.
• Advance CI/CD pipelines and infrastructure-as-code (Terraform, Ansible, Helm).
• Mentor junior SREs and engineers for reliability and learning.
• Collaborate with software development, QA, product, and operations.
• Participate in on-call rotations and lead postmortems.
• Identify and lead large-scale system improvements and documentation.
• Author and maintain runbooks and knowledge bases.

Responsibilities

• Lead troubleshooting and root cause analysis for production incidents.
• Design, architect, and enhance scalable, highly available infrastructure using cloud, Kubernetes, Docker.
• Define SLIs/SLOs, establish error budgets, and automate toil.
• Develop and maintain monitoring, logging, and alerting with modern observability tools.
• Drive CI/CD pipelines and infrastructure-as-code (Terraform, Ansible, Helm).
• Mentor and coach junior SREs and engineers, fostering reliability.
• Collaborate with software development, QA, product, and operations across the SDLC.
• Participate in on-call rotations and lead postmortems.
• Lead large-scale system improvements and document runbooks.

Skills

SRE leadership

Cloud platforms

Kubernetes

Docker

Terraform

Ansible

CI/CD

Observability

Incident response

Mentoring

Tools

Prometheus

Grafana

ELK

Datadog

Splunk

Job description

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 5 Oct 2026

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of

• We are seeking a seasoned Senior Site Reliability Engineer – Manager (SRE) with IT experience to drive reliability, scalability, and performance initiatives across our critical production environments. As a senior member of our team, you will design and implement solutions to ensure the health, availability, and continuous improvement of our infrastructure and services, acting as a technical leader and mentor in SRE methodologies and best practices.

Main activities:

Lead complex troubleshooting and root cause analysis efforts for incidents impacting production, driving rapid resolution and long-term prevention.

Design, architect, and enhance scalable, highly available, and secure infrastructure leveraging cloud, container, and orchestration technologies (e.g., AWS/GCP/Azure, Kubernetes, Docker).

Champion the adoption and refinement of SRE practices—defining and measuring SLIs/SLOs, establishing error budgets, and automating operational processes to minimize toil.

Develop and maintain comprehensive monitoring, logging, and alerting systems using modern observability tools (e.g., Prometheus, Grafana, ELK, Datadog, Splunk).

Drive advancements in deployment automation, CI/CD pipelines, infrastructure-as-code (Terraform, Ansible, Helm, etc.), and configuration management.

Guide, mentor, and coach junior SREs and engineers, fostering a culture of knowledge sharing, reliability, and continuous learning.

Collaborate with software development, QA, product, and operations teams to embed reliability, scalability, and security considerations throughout the software development lifecycle.

Participate in and lead on-call rotations, review and improve incident response processes, and perform blameless postmortems.

Identify, prioritize, and lead large‑scale system improvements and engineering projects that enhance reliability and operational efficiency.

Author and maintain thorough documentation, runbooks, and knowledge bases.

Requirements

• Lead complex troubleshooting and root cause analysis efforts for incidents impacting production, driving rapid resolution and long-term prevention.
• Design, architect, and enhance scalable, highly available, and secure infrastructure leveraging cloud, container, and orchestration technologies (e.g., AWS/GCP/Azure, Kubernetes, Docker).
• Champion the adoption and refinement of SRE practices—defining and measuring SLIs/SLOs, establishing error budgets, and automating operational processes to minimize toil.
• Develop and maintain comprehensive monitoring, logging, and alerting systems using modern observability tools (e.g., Prometheus, Grafana, ELK, Datadog, Splunk).
• Drive advancements in deployment automation, CI/CD pipelines, infrastructure-as-code (Terraform, Ansible, Helm, etc.), and configuration management.
• Guide, mentor, and coach junior SREs and engineers, fostering a culture of knowledge sharing, reliability, and continuous learning.
• Collaborate with software development, QA, product, and operations teams to embed reliability, scalability, and security considerations throughout the software development lifecycle.
• Participate in and lead on-call rotations, review and improve incident response processes, and perform blameless postmortems.
• Identify, prioritize, and lead large‑scale system improvements and engineering projects that enhance reliability and operational efficiency.
• Author and maintain thorough documentation, runbooks, and knowledge bases.

Preferred Qualifications:

• Experience with infrastructure-as-code (Terraform, Ansible, or similar tools)
• Experience working in 24x7 or high‑availability production environments
• SRE and cloud certifications (e.g., GCP Professional SRE, AWS DevOps Engineer, CKA/CKAD).
• Experience with microservices, distributed systems, and high‑throughput architectures.
• Experience with AIOps to optimize production operations

You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‑being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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