Site Reliability Engineer

Hsbc Global Services Limited; Xico; On-site; MXN 600,000 - 900,000; Full time

Job summary

HSBC Global Services Limited in Veracruz is seeking an experienced Site Reliability Engineer to ensure our technology platforms are stable, secure and highly available, both in normal operations and during incidents. You will own services end-to-end, drive automation and promote DevSecOps practices in a fast-paced environment.

The role requires hands-on experience with cloud technologies, CI/CD pipelines, Docker, Kubernetes and monitoring tools, plus leadership to coordinate incident responses

Qualifications

• Experience as a Site Reliability Engineer and DevOps.
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Responsibilities

• Maintain service reliability meeting availability, performance and recovery objectives.

Skills

DevOps

SRE

CI/CD

Cloud

Docker

Kubernetes

Jenkins

GitHub

Datadog

Splunk

AppDynamics

Tools

Docker

Kubernetes

Jenkins

GitHub

Splunk

Datadog

AppDynamics

Job description

If you’re looking for a career where you can make a real impression, join our Global Capability Network - HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of

Site Reliability Engineer

Role purpose

Ensure that HSBC’s technology platforms and services are stable, resilient, secure, scalable and highly available, both during normal operations and when incidents or disruptions occur.

Main activities:

• Maintain service reliability, meeting availability, performance and recovery objectives.
• Prevent and resolve incidents, identify root causes and implement permanent improvements.
• Automate build, testing and deployment processes to reduce manual errors and differences between environments.
• Prepare infrastructure for growth, considering capacity, workload, performance, security and resilience.
• Reduce technical debt and repetitive operational work (TOIL) through continuous improvement and automation.
• Own services end to end, from development through to production support.
• Promote Agile, DevSecOps and continuous delivery practices, using small, frequent and low-risk changes.
• Lead post-incident reviews (PIRs), continuity exercises and disaster-recovery activities, ensuring that lessons learned are applied.
• Provide technical expertise and guidance to other teams, helping them adopt reusable and effective solutions.

Requirements

• Experience as a Site Reliability Engineer and Devops
• Experience in programming, CI/CD, Production Support, Cloud Technologies, Docker, Kubernetes, Jenkins, Github, Splunk, Data dog, App Dinamycs, infrastructure and troubleshooting)
• An operational mindset, taking ownership of production services and prioritising resilience.
• A bias towards action, making evidence-based decisions and delivering them to completion.
• Strong collaboration skills, working beyond your own specialism and focusing on the best outcome for the team.
• Technical leadership and communication skills, coordinating incidents, explaining solutions and driving improvements across teams.

You’ll achieve more when you join HSBC!

Benefits

• At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.

We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc, We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Electronic Data Processing (México) Private LTD