HR Advisor

HSBC; Ciudad de México; Presencial; MXN 30.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous Paid Leave

Flexible Working

Professional Development Opportunities

Inclusive Work Environment

Descripción de la vacante

Join a forward-thinking company where you can truly make a difference! This entry-level role in the Global Service Center involves supporting people managers and employees in navigating HR challenges. You’ll provide guidance, manage relationships, and help improve HR services and products. With a strong emphasis on professional development and a culture of well-being, this position offers a unique opportunity to grow in a diverse environment. Embrace a proactive approach and contribute to a workplace that values respect and inclusion while achieving more together.

Formación

• Experience in Employee Relations or HR roles with a focus on performance and talent development.
• Strong English communication skills and detail-oriented.

Responsabilidades

• Support managers in navigating HR challenges and provide coaching.
• Coordinate HR specialists to resolve complex employee issues.

Conocimientos

Employee Relations

Performance & Reward

Learning & Talent Development

Advanced Intermediate English

Proactive Problem Solving

Attention to Detail

Herramientas

HR Systems

Case Management Tools

Knowledge Management Tools

Descripción del empleo

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of:

• Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
• Relationship management and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
• Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.
• Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.
• Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
• Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools.
• Provide the appropriate level of support for Senior Executives (Global Career Band 0-2) providing end to end co-ordination and quality assurance of queries and transaction resolution.

Requirements

• Practical experience gained in one or more of Employee Relations, Performance & Reward or Learning & Talent Development. This may have been gained in an HR role or from managing a team of people.
• Advanced Intermediate English Level.
• Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
• Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
• A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience.
• An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.
• Previous employee investigations experience.
• Experience of managing the people aspects of change programmes.

You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative and Human Resources
• Industries: Financial Services, Banking, and Investment Banking