Bilingual Emotional Consultant

Lyra Health; Cuautitlán Izcalli; Hybrid; MXN 600,000 - 1,000,000; Full time

Benefits offered by this job

Paid leave package

Flexible working

Job summary

HSBC Mexico is seeking a Consultant Specialist - SRE in the Mexico City area (Azcapotzalco). The role emphasizes building reliable, scalable cloud production environments, implementing SRE practices, and maintaining high-availability systems.

You will manage containerized apps with Docker and Kubernetes, contribute to CI/CD pipelines, automate tasks with Python/Bash/Go, and collaborate with engineering, QA, and operations to drive resilient services and rapid incident response.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/Engineering.
• Hands-on experience in SRE/DevOps/Production Support roles (3–5 years).
• Knowledge of containerization and cloud platforms (AWS/Azure/GCP).
• Familiarity with monitoring/logging tools and CI/CD pipelines.

Responsibilities

• Maintain and support production systems for high availability and scalability.
• Implement SRE best practices including monitoring, SLOs/SLIs, and incident response.
• Deploy, configure, and manage containerized apps using Docker and Kubernetes.
• Contribute to CI/CD pipeline development to streamline deployments.
• Automate repetitive tasks using Python, Bash, or Go.
• Collaborate with development, QA, and ops teams to drive improvements.
• Participate in on-call rotations and resolve incidents.
• Document procedures and post-incident reviews to foster learning.

Skills

SRE

DevOps

Docker

Kubernetes

Monitoring

CI/CD

Scripting

On-call support

Education

Bachelor's degree in Computer Science/Engineering

Tools

Docker

Kubernetes

Istio

Helm

ArgoCD

FluxCD

Tekton

Jenkins

GitLab CI

Prometheus

Grafana

ELK

Zipkin

Datadog

Job description

Consultant Specialist - SRE

Location: Azcapotzalco, Ciudad de México, MX, 02230

Brand: HSBC

Area of Interest: Closing Date: Hybrid Worker

Date: 5 Sept 2026

**Job description**

If you're looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you'll be.

We are currently seeking an experienced professional to join our team in the role of **Consultant Specialist - SRE**

**Role purpose**

We are looking for an enthusiastic and collaborative Site Reliability Engineer (SRE) to join our growing strategic team. As an SRE, you will contribute to the stability, scalability, and automation of our cloud-based production environments and play a key role in ensuring our services are reliable and high-performing.

Main activities:

• Maintain and support production systems, ensuring high availability, reliability, and scalability.
• Assist in implementing SRE best practices including monitoring, alerting, SLOs/SLIs, and incident response.
• Deploy, configure, and manage containerized applications using Docker and Kubernetes.
• Contribute to CI/CD pipeline development and configuration to streamline development and deployment processes.
• Automate repetitive tasks and processes using scripting languages such as Python, Bash, or Go.
• Collaborate with development, QA, and operations teams to address issues and drive improvements across the stack.
• Participate in on-call support rotation and help resolve incidents in a timely manner.
• Document procedures, configurations, and post-incident reviews to foster a learning culture.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.
• At least 3-5 years of hands-on experience in SRE, DevOps, or Production Support roles.
• Working knowledge of containerization technologies (Docker, Kubernetesl,Istio, Helm) and cloud platforms (AWS, Azure, or GCP).
• Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK, Zipkin, Jeager, Datadog, etc.).
• Familiarity with CI/CD tools such as Jenkins, GitLab CI, or similar.
• Familiar with kubernetes gitops practice and toolings, such as ArgoCD, FluxCD or Tekton;
• Scripting/programming proficiency in Python, Bash, Go, or comparable languages.
• Strong troubleshooting skills and willingness to dive into complex problems.

Preferred Qualifications:

• Experience with infrastructure-as-code (Terraform, Ansible, or similar tools)
• Exposure to microservices and distributed systems
• Awareness of ITIL, incident/change management
• Experience working in 24x7 or high-availability production environments.

_You'll achieve more when you join HSBC!_

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (México) Private LTD***