Consultant Specialist

HSBC; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous leave days

Inclusive workplace culture

Professional development opportunities

Descripción de la vacante

A leading global banking provider in Mexico City is looking for a Consultant Specialist with over 5 years of experience in IT consulting. This role involves managing partner onboarding and support for service management initiatives. Candidates must have strong communication skills in English and knowledge of file transfer protocols. The position offers full-time employment with a focus on professional development and a culture of inclusivity and wellbeing.

Formación

• Strong written and verbal communication skills in English.
• 5+ years of relevant experience in IT consulting.
• Ability to work independently with minimal supervision.

Responsabilidades

• Manage partner onboarding and certificate renewal.
• Support service management initiatives.
• Document and maintain a knowledge base.

Conocimientos

Knowledge of Service Management

JIRA proficiency

Confluence proficiency

Analytical skills

Troubleshooting skills

Interpersonal communication

Cryptography knowledge

File transfer protocols

Educación

Relevant technical certifications (IBM or equivalent)

Herramientas

IBM Sterling File Gateway

IBM Sterling Connect:Direct

Descripción del empleo

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Role Purpose

• This role is responsible for excellent knowledge in SFG partner onboarding/disposing, partner certificate & key renewal.
• Knowledge of Service Management (Change, Incident and Problem).
• Good knowledge on JIRA and Confluence.
• Work in rotating shifts and basis to support the services.
• Participate in POCs and other technical initiatives. Create / maintain knowledge base through documentation, KT sessions.
• Share technical knowledge and skills with team members to build / uplift capabilities.
• Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.
• Act as a buddy to the new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations etc.
• Promote/drive process improvement, automation to improve efficiencies and reduce toil.
• Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.Ability to work independently with minimal supervision and with sense of ownership and accountability.
• Strong written, verbal, and interpersonal communication skills with excellent English language skills.
• Experience with configuration and administration of IBM Sterling File Gateway (Sterling Integrator), IBM Sterling Connect:Direct (Unix / Windows). Exposure to Sterling Secure Proxy, Sterling External Authentication Server etc.
• Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products.
• Knowledge of cryptography / key management (SSL/TLS, SSH, PGP/GPG etc.) and data security.
• Ability to manage application support operations, resiliency and availability including monitoring of system health and performance.
• Good analytical and troubleshooting skills including ability to recreate issues. Ability to manage self-workload, set and meet customer expectations. Strong organisational and time management skills. Able to identify and manage risks within line of business.
• Strong sense of 'do the right thing' in relation to standards and governance.
• Flexible to work in rotating shifts and provide out of hours support on rotation basis to support the services.
• Certifications (IBM or equivalent) would be an added advantage.
• Have 5+ years’ experience in this area.
• Language Level: English level – Advanced English proficiency C1.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Mexico City Metropolitan Area