Associate Customer Success Manager: Strategic Impact

Sitetracker; México; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Sitetracker is seeking an Associate Customer Success Manager to join our growing Customer Success team in Mexico. You will work with customers from implementation through go-live as they deploy and adopt the Sitetracker platform.

As the main point of contact, you will define value and align Sitetracker capabilities with customer goals, owning user adoption to ensure retention and growth across the account.

Formación

• Experience driving customer success initiatives and value realization.
• Excellent written communication and presentation skills.
• Track record of managing books of business and renewals.
• Ability to collaborate with Product and Engineering teams.

Responsabilidades

• Be primary advocate and trusted advisor for customers.
• Establish regular interaction cadence and deliver KPI-driven action plans.
• Develop strategic account plans to support product expansion.
• Communicate customer requests to Product & Engineering for roadmaps.

Conocimientos

Success planning

Written communication

Renewals

Cross-functional collaboration

Descripción del empleo

Sitetracker is seeking an Associate Customer Success Manager to join our growing Customer Success team in Mexico. You will work with customers from implementation through go-live as they deploy and adopt the Sitetracker platform.

As the main point of contact, you will define value and align Sitetracker capabilities with customer goals, owning user adoption to ensure retention and growth across the account.