Strategic Customer Success Manager

Aspen Technology, Inc.; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Aspen Technology, Inc. seeks a Customer Success Manager to build and sustain high-level relationships with senior stakeholders across assigned accounts in Mexico City.

The role focuses on driving adoption, software value and renewal outcomes by delivering strategic insights and governance around our solutions. You will collaborate with cross-functional teams to align customer objectives with AspenTech initiatives, manage renewals and growth opportunities, and ensure deep product adoption and ROI

Formación

• Bachelor’s Degree in Chemical Engineering or similar Science / Engineering degree is required.
• Experience working in process industries, Upstream or Refining is required.
• Experience in Refining planning processes is preferred.
• Experience in working with AspenTech’s Engineering or Manufacturing solutions or similar software suites used in Process Industries.
• Experience in Customer Success Management, Program Management, Pre-Sales or Professional Services
• Excellent communication skills, both written and verbal.
• A verifiable track record of consistently meeting and exceeding revenue goals or business objectives.
• Proven ability to effectively facilitate, lead cross-functional teams and project manage.
• Experience with managing multi-million-dollar portfolios.
• Skilled at building relationships with key decision makers, influencers and senior management within an account.
• Strong self-motivation, agility and business acumen.
• Travel: up to 25%.
• Fluent in English

Responsabilidades

• Owns the customer experience, journey (adoption and value capture) and renewal results for your assigned accounts.
• Focus on customer intimacy.
• Deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities.
• Build and nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.
• Understand the customers’ business environment, challenges and opportunities, and aligns AspenTech’s initiatives with the customers’ initiatives, ultimately, aligning AspenTech’s success to the customers’ business initiatives.
• Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal with growth.
• Ensure our solutions are understood that results in an increase in customer adoption and customer satisfaction.
• Proactive customer contact and on-site visits to perform Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their sales productivity objectives through the use of our products and services.
• Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans, and initiate renewal and expansion opportunities to generate new revenue.
• Work as part of the team to develop strategies for scale and growth.

Conocimientos

English fluency

Excellent communication

Educación

Bachelor’s Degree in Chemical Engineering

Descripción del empleo

Aspen Technology, Inc. seeks a Customer Success Manager to build and sustain high-level relationships with senior stakeholders across assigned accounts in Mexico City.

The role focuses on driving adoption, software value and renewal outcomes by delivering strategic insights and governance around our solutions. You will collaborate with cross-functional teams to align customer objectives with AspenTech initiatives, manage renewals and growth opportunities, and ensure deep product adoption and ROI