Senior Control-M Customer Success Strategist

BMC Software; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

BMC Software in Mexico City is looking for a Customer Success Manager to lead post-sale experiences, focusing on adoption, benefits realization, risk mitigation, and growth opportunities. You will build and manage Customer Success Plans with KPIs, advocate best practices, and collaborate across the BMC ecosystem to maximize value and renewals.

The ideal candidate has 3+ years in CS or service delivery, strong stakeholder skills, ITIL/SP certifications preferred, and English plus

Formación

• Minimum 3 years of experience in a Customer Success Manager or Service Delivery Management role.
• Strong customer success and/or service delivery management skills.
• Excellent organizational, time management, stakeholder and ecosystem management abilities.
• Commercial awareness and ability to resolve complex problems.
• Working knowledge of at least one BMC solution (preferred).
• ITIL v4 certification (preferred) and SP certification (preferred).
• Knowledge of English and Spanish or Portuguese.

Responsabilidades

• Drive the post-sale customer experience focusing on adoption, benefits realization, risk mitigation, and growth opportunities.
• Develop and maintain Customer Success Plans with clear KPIs.
• Advocate best practices and drive value propositions to enable adoption.
• Collaborate with customers and BMC ecosystem to promote growth opportunities.
• Identify risks and communicate them to stakeholders.
• Capture feedback to inform product roadmaps across the organization.
• Utilize Gainsight to plan, document, and share account-relevant information.
• Identify trends and opportunities to improve customer success.

Conocimientos

Customer Success

Service Delivery Management

Stakeholder management

Organizational skills

Problem solving

English & Spanish or Portuguese

ITIL v4 certification

SP certification

Descripción del empleo

BMC Software in Mexico City is looking for a Customer Success Manager to lead post-sale experiences, focusing on adoption, benefits realization, risk mitigation, and growth opportunities. You will build and manage Customer Success Plans with KPIs, advocate best practices, and collaborate across the BMC ecosystem to maximize value and renewals.

The ideal candidate has 3+ years in CS or service delivery, strong stakeholder skills, ITIL/SP certifications preferred, and English plus