Asesor Senior de Atención al Cliente Remoto

Grupo Tres Marías; Morelia; Remote; MXN 260,000 - 420,000; Full time

Job summary

Grupo Tres Marías is seeking a seasoned Senior Customer Service Advisor to join its fully remote team. The role focuses on providing advanced support, resolving complex issues, mentoring junior colleagues, and driving service quality from the home office.

You will engage with customers across multiple channels, apply best practices in customer service, and contribute to retention and satisfaction by delivering empathetic, accurate assistance while seeking process improvements.

Responsibilities

• Provide advanced customer support, handling escalated inquiries and complex problem-solving.

Job description

Grupo Tres Marías is seeking a seasoned Senior Customer Service Advisor to join its fully remote team. The role focuses on providing advanced support, resolving complex issues, mentoring junior colleagues, and driving service quality from the home office.

You will engage with customers across multiple channels, apply best practices in customer service, and contribute to retention and satisfaction by delivering empathetic, accurate assistance while seeking process improvements.