Asesor de Servicio al Cliente Remoto (Español)

Mentory Grupo Consultor; Xico; Remote; MXN 200,000 - 320,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Sick leave

Retirement savings

Employee assistance program

Job summary

Mentory Grupo Consultor is seeking an enthusiastic Customer Service Advisor to join a fully remote team. You will handle inquiries, resolve issues, and deliver exceptional service from home, enjoying flexibility and autonomy in a remote-forward environment.

The ideal candidate speaks Spanish fluently, communicates clearly across channels, and can manage CRM and support software. If you thrive in a virtual setting and are motivated to help others, you will fit well and contribute to our client’s

Qualifications

• Experience in customer service, client support, or help desk.
• Excellent verbal and written communication in Spanish.
• Proficient with CRM systems and customer support software.
• Strong problem-solving and customer-focused mindset.
• Ability to work independently in a remote setting.
• Reliable internet and a suitable home workspace.
• Experience with virtual collaboration tools is a plus.

Responsibilities

• Handle inquiries via phone, email, and chat.
• Provide prompt, accurate, and friendly responses.
• Troubleshoot issues and escalate when necessary.
• Maintain customer account information and logs.
• Inform customers about products, services, and policies.
• Gather and document customer feedback for improvements.
• Meet or exceed customer satisfaction metrics.
• Collaborate with internal teams to resolve complex issues.
• Contribute to knowledge base articles and FAQs.
• Identify opportunities to enhance the customer experience.

Skills

Excellent communication

Spanish proficiency

Independent work

Remote collaboration tools

Education

High school diploma

Higher education preferred

Tools

CRM software

Customer support software

Job description

Mentory Grupo Consultor is seeking an enthusiastic Customer Service Advisor to join a fully remote team. You will handle inquiries, resolve issues, and deliver exceptional service from home, enjoying flexibility and autonomy in a remote-forward environment.

The ideal candidate speaks Spanish fluently, communicates clearly across channels, and can manage CRM and support software. If you thrive in a virtual setting and are motivated to help others, you will fit well and contribute to our client’s