Asesor/a Senior de Atención al Cliente - Remoto

Sac Servicios Administrativos De Consultoría; Morelia; Remote; MXN 300,000 - 420,000; Full time

Job summary

Sac Servicios Administrativos De Consultoría is seeking a seasoned Senior Customer Service Advisor to join a fully remote team in Mexico. You will handle escalated inquiries, deliver empathetic, high-quality support, and contribute to customer retention through expert problem solving.

As a senior member, you will mentor junior colleagues and help identify process improvements to raise service standards. The role is remote, offering flexible interaction with customers across channels and a focus

Responsibilities

• Provide advanced customer support, handling escalated inquiries and complex problem-solving.
• Mentor junior team members and identify opportunities for process improvements.

Job description

Sac Servicios Administrativos De Consultoría is seeking a seasoned Senior Customer Service Advisor to join a fully remote team in Mexico. You will handle escalated inquiries, deliver empathetic, high-quality support, and contribute to customer retention through expert problem solving.

As a senior member, you will mentor junior colleagues and help identify process improvements to raise service standards. The role is remote, offering flexible interaction with customers across channels and a focus