Remote Retail Customer Service Advisor

Grupo Ultra; Benito Juárez; Remote; MXN 279,000 - 391,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Retirement savings options

Employee assistance programs

Job summary

Grupo Ultra is seeking an enthusiastic Customer Service Advisor to join its fully remote team. You will handle inquiries across channels, deliver prompt, friendly support, and resolve issues to ensure top customer satisfaction.

This remote role offers flexibility and autonomy while contributing to a forward-thinking company that values its remote workforce. The ideal candidate communicates clearly in Spanish and English, is proficient with CRM systems, and thrives in a self-driven home office.

Qualifications

• Outstanding verbal and written communication in Spanish.
• Proficiency with CRM systems and customer support software.
• Ability to work independently in a remote setting.
• High school diploma or equivalent; higher education preferred.

Responsibilities

• Handle incoming customer communications across phone, email, and chat.
• Provide prompt, accurate, and friendly responses to inquiries.
• Troubleshoot and resolve problems, escalating when necessary.
• Maintain and update customer accounts and logs.
• Inform customers about products, services, and policies.
• Gather and document feedback for service improvement.
• Meet or exceed customer satisfaction and efficiency metrics.
• Collaborate with internal teams to resolve complex issues.
• Contribute to knowledge base articles and FAQs.

Skills

Verbal communication

Written communication

CRM software

Remote work

Problem solving

Independent work

Education

High school diploma

Higher education preferred

Tools

CRM systems

Customer support software

Job description

Grupo Ultra is seeking an enthusiastic Customer Service Advisor to join its fully remote team. You will handle inquiries across channels, deliver prompt, friendly support, and resolve issues to ensure top customer satisfaction.

This remote role offers flexibility and autonomy while contributing to a forward-thinking company that values its remote workforce. The ideal candidate communicates clearly in Spanish and English, is proficient with CRM systems, and thrives in a self-driven home office.