Area Operations Manager I – Logistics & Process Improvement

Amazon; Ciudad de México; Hybrid; MXN 520,000 - 760,000; Full time

Job summary

Amazon Logistics is seeking an Area Manager I, Operations in Mexico City to lead daily inventory control, quality assurance and capacity activities inside the delivery station. You will manage an hourly workforce, ensure safety, improve processes and partner with Safety, Engineering and HR to meet delivery goals.

This role requires at least 2 years of experience in performance metrics or lean methods, plus English and Spanish fluency and a Bachelor's degree.

Qualifications

• 1+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 2+ years of performance metrics, process improvement or lean techniques experience.
• Bachelor's degree or above.
• Speak, write, and read fluently in English.
• Speak, write, and read fluently in Spanish.

Responsibilities

• Create balance between “Work hard” and “Have fun” with associates under scope.
• Internal audits execution, ensure the team execution to accomplish the business goals.
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.
• Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
• Follow up and dive deep the KPIs of operations within the delivery station, implement and develop the delivery station’s workflow and metrics according to the standard work and book of processes, to achieve year-over-year improvements.
• Actively supports and promotes organization change.
• Measure drivers’ performance, discipline and customer experience service, processes Mapping activities, implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.

Skills

English proficiency

Spanish proficiency

People management

Performance metrics

Lean techniques

Education

Bachelor's degree or above

Job description

Amazon Logistics is seeking an Area Manager I, Operations in Mexico City to lead daily inventory control, quality assurance and capacity activities inside the delivery station. You will manage an hourly workforce, ensure safety, improve processes and partner with Safety, Engineering and HR to meet delivery goals.

This role requires at least 2 years of experience in performance metrics or lean methods, plus English and Spanish fluency and a Bachelor's degree.