Area Manager, Operations — Lean Leader for 24/7 Sort Center

Amazon; Tepotzotlán; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Amazon is seeking an Area Manager II, Operations for a Sort Center in Mexico. You will lead a team of 50-150 hourly associates, coordinate shifts, and partner with other Area Managers to meet safety, quality, and productivity goals.

The role emphasizes Lean process improvements, hands-on supervision, and a strong focus on customer experience in a 24/7 operation; flexibility for nights and weekends is required.

Formación

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 2+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 2+ years of performance metrics, process improvement or lean techniques experience.

Responsabilidades

• Oversee a team of associates to ensure output exceeds customer expectations.
• Ensure properly trained staff and address their needs to keep them focused.
• Work overtime during peak season and year-round as needed.
• Maintain obsession with customer experience and 24/7 operations.
• Be flexible to work nights, weekends, and other shifts.
• Lead and develop a team of 50–150 hourly associates.
• Identify and lead process improvements using Lean tools.

Conocimientos

Analytical mindset

Problem solver

Autonomy

Deliver results

Stakeholder management

Two-way communication

Educación

Bachelor's degree or 2+ years Amazon experience

Herramientas

Lean techniques

Descripción del empleo

Amazon is seeking an Area Manager II, Operations for a Sort Center in Mexico. You will lead a team of 50-150 hourly associates, coordinate shifts, and partner with other Area Managers to meet safety, quality, and productivity goals.

The role emphasizes Lean process improvements, hands-on supervision, and a strong focus on customer experience in a 24/7 operation; flexibility for nights and weekends is required.