Area Manager II, Operations, Worldwide Operations

Amazon; Tepotzotlán; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Amazon is seeking an Area Manager II, Operations for a Sort Center in Mexico. You will lead a team of 50-150 hourly associates, coordinate shifts, and partner with other Area Managers to meet safety, quality, and productivity goals.

The role emphasizes Lean process improvements, hands-on supervision, and a strong focus on customer experience in a 24/7 operation; flexibility for nights and weekends is required.

Formación

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 2+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 2+ years of performance metrics, process improvement or lean techniques experience.

Responsabilidades

• Oversee a team of associates to ensure output exceeds customer expectations.
• Ensure properly trained staff and address their needs to keep them focused.
• Work overtime during peak season and year-round as needed.
• Maintain obsession with customer experience and 24/7 operations.
• Be flexible to work nights, weekends, and other shifts.
• Lead and develop a team of 50–150 hourly associates.
• Identify and lead process improvements using Lean tools.

Conocimientos

Analytical mindset

Problem solver

Autonomy

Deliver results

Stakeholder management

Two-way communication

Educación

Bachelor's degree or 2+ years Amazon experience

Herramientas

Lean techniques

Descripción del empleo

Area Manager II, Operations, Worldwide Operations

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking for Area Manager for one of our Sort Centers in Mexico. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department:

• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives
• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals
• Support all safety programs to ensure a safe work environment for all associates
• Proactively identify and lead process improvement initiatives and Lean tools

Supervisory Responsibilities

• You and your team of associates are responsible for ensuring the sorting to exceed our customer expectations.
• You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs.
• You take ownership in your work and team and are available to work overtime during Amazon’s peak holiday season and as needed year-round.
• You are obsessed with customer experience and understand the importance of a 24/7 operations.
• You are flexible to work on any type of assigned shift (nights, weekends, etc.)
• Leading and developing a team of 50-150 hourly associates by embodying Amazon’s Leadership Principles
• Proactively identifying and leading process improvement initiatives using Lean tools to delight customers.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the SC and around area with great frequency
• Must be able to stand/walk for up to 10-12 hours
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation.

The ideal candidate should exhibit the following behavioral traits

• Analytical profile. Understands process paths key metrics, regularly identifies and bring forward ideas to more senior team members.
• Problem solver – owns the issue.
• Operates with autonomy – determines corrective actions for risks and obstacles.
• Focused on deliver results through own challenge, escalating or communicating issues to senior members of the team.
• Build and sustains relationship with key people. Able to engage with the right points of contact to help solve problems faster.
• Open to two way conversations.

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.