AR Collections Process Lead - Lean Six Sigma

The Big Jobsite; Aguascalientes; Presencial; MXN 300.000 - 600.000; Jornada completa

Descripción de la vacante

The Big Jobsite is seeking a Process Lead to join our operations team in Aguascalientes. You will manage the day-to-day Accounts Receivable portfolio, ensuring high-quality, customer-focused service and adherence to SLAs.

You will apply process improvement methods and leverage data insights to drive efficiency and profitability for our client. Key responsibilities include delivering timely cash collection, resolving issues with the Credit Control Team, and escalating out-of-scope requests.

Formación

• Minimum English at CEFR Grade B1 (intermediate) or equivalent.
• Is finalizing certifications in DGEM Tech technologies.

Responsabilidades

• Manage day-to-day AR portfolio with high-quality customer service.
• Achieve cash collection and ageing targets.
• Escalate out-of-scope requests when needed.
• Communicate effectively with stakeholders to drive outcomes.
• Apply collection techniques and adjust strategies to portfolio needs.

Conocimientos

Leadership

Process knowledge

Lean Six Sigma

Data analysis

KPI management

Educación

English CEFR B1

DGEM Tech certifications in progress

Herramientas

DGEM Tech technologies

Automation Drive Suit

Descripción del empleo

The Big Jobsite is seeking a Process Lead to join our operations team in Aguascalientes. You will manage the day-to-day Accounts Receivable portfolio, ensuring high-quality, customer-focused service and adherence to SLAs.

You will apply process improvement methods and leverage data insights to drive efficiency and profitability for our client. Key responsibilities include delivering timely cash collection, resolving issues with the Credit Control Team, and escalating out-of-scope requests.