App Support Engineer Web-Based Sr

Softtek; Tlalnepantla; Presencial; MXN 279.000 - 469.000; Jornada completa

Descripción de la vacante

Softtek is seeking an Apps Support Intmd Analyst in Mexico to provide technical and business support for Citi applications. The role emphasizes independent problem solving, analytical thinking, and collaboration with technology partners to deliver short-term resolutions.

Developing expertise in how apps support align with business objectives, the candidate will communicate clearly with stakeholders and maintain high-quality, timely service that impacts the wider team.

Formación

• Analytical thinking and attention to detail applied to data and issues.
• Strong communication and diplomacy when exchanging information.
• Ability to understand how apps support integrates with business goals.

Responsabilidades

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
• Utilizes understanding of apps support procedures to field issues, provide short-term resolutions, and coordinate with technology partners for remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to achieve business goals.
• Act as a liaison between users/traders.

Conocimientos

Analytical thinking

Attention to detail

Professional communication

Descripción del empleo

Apps Support Intmd Analyst

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders,