Application Support Analyst

Citigroup Inc.; Ciudad de México; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Mexico City is seeking an Apps Support Intmd Analyst to join the Technology team on a full-time basis. You will provide technical and business support for Citi applications, field issues, and coordinate with technology partners for long-term remediation.

The role requires 2-5 years in apps support, basic knowledge of financial markets, strong communication, and ability to work with stakeholders. A Bachelor's degree is required; AI tools for support activities are noted.

Formación

• 2-5 years experience in applications support.
• Basic knowledge of apps support procedures and other technical areas.
• Participation in some process improvements.
• Interest in standardization of procedures and practices.
• Basic knowledge of financial markets and products.
• Knowledge/ experience of problem management tools.
• Understanding of how sub-function integrates within the function and commercial awareness.
• Developed communication and diplomacy skills to persuade and influence.
• Good customer service, communication and interpersonal skills.
• Knowledge of issue tracking and reporting using tools.
• Ability to plan and organize workload and communicate with relevant stakeholders.

Responsabilidades

• Provides technical and business support for Citi applications.
• Fields issues and queries from stakeholders with short-term resolutions.
• Develops understanding of how apps support integrate to achieve business goals.
• Act as liaison between users/traders and internal technology groups.
• Participates in disaster recovery testing.
• Participates in application releases from development to production.
• Performs post-release checkouts and maintains support documentation.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Escalates and reports control issues with transparency.
• Owns support project items covering Stability, Efficiency, and Effectiveness.

Conocimientos

Apps support procedures

Stakeholder coordination

Analytical thinking

Problem management tools

Communication skills

Risk analysis

Team collaboration

Business acumen

Knowledge of financial markets

Documentation

Educación

Bachelor’s/University degree or equivalent experience

AI tools for support

Herramientas

Issue tracking tools

ITIL knowledge

Disaster recovery familiarity

Descripción del empleo

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-5 years experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Education

• Bachelor’s/University degree or equivalent experience

- AI tools for support related activities

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

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