Web-Based App Support Analyst — Drive Solutions

Softtek; Tlalnepantla; Presencial; MXN 279.000 - 469.000; Jornada completa

Descripción de la vacante

Softtek is seeking an Apps Support Intmd Analyst in Mexico to provide technical and business support for Citi applications. The role emphasizes independent problem solving, analytical thinking, and collaboration with technology partners to deliver short-term resolutions.

Developing expertise in how apps support align with business objectives, the candidate will communicate clearly with stakeholders and maintain high-quality, timely service that impacts the wider team.

Formación

• Analytical thinking and attention to detail applied to data and issues.
• Strong communication and diplomacy when exchanging information.
• Ability to understand how apps support integrates with business goals.

Responsabilidades

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
• Utilizes understanding of apps support procedures to field issues, provide short-term resolutions, and coordinate with technology partners for remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to achieve business goals.
• Act as a liaison between users/traders.

Conocimientos

Analytical thinking

Attention to detail

Professional communication

Descripción del empleo

Softtek is seeking an Apps Support Intmd Analyst in Mexico to provide technical and business support for Citi applications. The role emphasizes independent problem solving, analytical thinking, and collaboration with technology partners to deliver short-term resolutions.

Developing expertise in how apps support align with business objectives, the candidate will communicate clearly with stakeholders and maintain high-quality, timely service that impacts the wider team.