Apps Support Intermediate Analyst

MainframeMaster; México; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

MainframeMaster is seeking an Apps Support Intermediate Analyst to provide technical and business support for Citi applications. The role involves fielding user queries, coordinating with technology partners, and contributing to release and disaster recovery processes.

The candidate will develop domain knowledge, apply analytical thinking, and maintain clear documentation to ensure service quality and risk controls across the team.

Formación

• Bachelor’s degree or equivalent experience in a technology field.
• 2-5 years experience in application support or related area.
• Knowledge of app support procedures and related concepts.
• Basic understanding of financial markets and products.
• Experience with issue tracking and reporting tools.

Responsabilidades

• Provide technical and business support for Citi applications.
• Field issues and queries from stakeholders and coordinate with tech partners.
• Develop understanding of how apps support integrates to achieve business goals.
• Act as liaison between users, traders, and internal tech teams.
• Participate in disaster recovery testing and application releases.
• Create and maintain technical support documentation.
• Identify risks and security issues in applications.

Conocimientos

App support procedures

Customer service

Communication skills

Diplomacy skills

Analytical thinking

Problem solving

Ability to plan and organize workload

Educación

Bachelor’s degree in technology

Bachelor’s/University degree or equivalent experience

Herramientas

SQL

Middleware

Linux

Databases

Issue tracking tools

Descripción del empleo

Job Overview

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• BasicBusinessknowledge/ understanding of financial markets and products.
• Knowledge/experienceofproblemManagementTools.
• Understandsofhowownsub-functionintegrateswithinthefunctionandcommercialawareness
• Evaluates (sometimes complex) situations usingmultiplesourcesofinformationDeveloped communicationanddiplomacyskillstopersuadeandinfluence
• Good customerservice, communication and interpersonal skills
• Good knowledge of the businessanditstechnologystrategy
• Consistentlydemonstratesclearandconcisewrittenandverbalcommunicationskills
• Knowledgeofissuetrackingandreportingusingtools
• Good all‑roundteammember
• Effectivelyshareinformationwithothersupportteammembersandwithothertechnologyteams
• Abilitytoplanandorganizeworkload
• Abilitytocommunicateappropriatelytorelevantstakeholder

Education:

• Bachelor’s/University degree or equivalent experience
• Bachelor degreein technology
• Eng lish communication intermediate to advanced
• Development experience (desirable)
• C, C++, Java, Phyton knowledge
• Linux, Wintel, Database, SQL, Middleware knowledge
• Containers, microservices or mainframe knowledge (desirable)
• AI Tools applied to support applications (desirable)

------------------------------------------------------