Applications Support Analyst – Intermediate Level

MainframeMaster; México; On-site; MXN 420,000 - 540,000; Full time

Job summary

MainframeMaster is seeking an Apps Support Intermediate Analyst to provide technical and business support for Citi applications. The role involves fielding user queries, coordinating with technology partners, and contributing to release and disaster recovery processes.

The candidate will develop domain knowledge, apply analytical thinking, and maintain clear documentation to ensure service quality and risk controls across the team.

Qualifications

• Bachelor’s degree or equivalent experience in a technology field.
• 2-5 years experience in application support or related area.
• Knowledge of app support procedures and related concepts.
• Basic understanding of financial markets and products.
• Experience with issue tracking and reporting tools.

Responsibilities

• Provide technical and business support for Citi applications.
• Field issues and queries from stakeholders and coordinate with tech partners.
• Develop understanding of how apps support integrates to achieve business goals.
• Act as liaison between users, traders, and internal tech teams.
• Participate in disaster recovery testing and application releases.
• Create and maintain technical support documentation.
• Identify risks and security issues in applications.

Skills

App support procedures

Customer service

Communication skills

Diplomacy skills

Analytical thinking

Problem solving

Ability to plan and organize workload

Education

Bachelor’s degree in technology

Bachelor’s/University degree or equivalent experience

Tools

SQL

Middleware

Linux

Databases

Issue tracking tools

Job description

MainframeMaster is seeking an Apps Support Intermediate Analyst to provide technical and business support for Citi applications. The role involves fielding user queries, coordinating with technology partners, and contributing to release and disaster recovery processes.

The candidate will develop domain knowledge, apply analytical thinking, and maintain clear documentation to ensure service quality and risk controls across the team.