Analista de Soporte Técnico Avanzado — Software Empresarial

Placements24; Tuxtla Gutiérrez; Presencial; MXN 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Certifications & training

Career growth

Cutting-edge technology

Descripción de la vacante

Placements24 is seeking an Advanced Technical Support Analyst for our client in Tuxtla Gutiérrez, Chiapas. The role focuses on delivering in-depth technical assistance, diagnosing complex issues, and ensuring smooth operation of software solutions.

You will work with engineering teams, escalate when needed, and stay updated on product updates and industry trends. Strong Spanish communication and enterprise software experience are required.

Formación

• Bachelor's degree in Computer Science, IT, or related field.
• 3–5 years of technical support or similar role, preferably enterprise software.
• Strong knowledge of Windows and Linux, networking, and databases.
• Proficiency in scripting (Python, Bash) is a plus.
• Fluent Spanish with solid communication skills.

Responsabilidades

• Provide advanced technical support for software products via phone, email, and remote sessions.
• Diagnose, troubleshoot, and resolve complex issues; analyze logs and performance data to find root causes.
• Document solutions; create knowledge base articles for clients and staff.
• Collaborate with engineering/product teams to report bugs and suggest improvements.
• Escalate critical issues to senior engineers or development teams as needed.
• Prioritize tickets by urgency/impact; conduct training sessions for clients on features.

Conocimientos

Windows/Linux

Networking

Databases

Python

Bash

Analytical skills

Spanish (oral & written)

Remote support tools

Ticketing systems (Jira, Zendesk)

Educación

Bachelor’s degree in Computer Science/IT

Herramientas

Jira

Zendesk

Descripción del empleo

Placements24 is seeking an Advanced Technical Support Analyst for our client in Tuxtla Gutiérrez, Chiapas. The role focuses on delivering in-depth technical assistance, diagnosing complex issues, and ensuring smooth operation of software solutions.

You will work with engineering teams, escalate when needed, and stay updated on product updates and industry trends. Strong Spanish communication and enterprise software experience are required.