Asistente de Soporte Técnico IT – Formación y Crecimiento

Placements24; Tuxtla Gutiérrez; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training

Career growth

Mentorship

Competitive salary

Descripción de la vacante

Placements24 in Tuxtla Gutiérrez, Chiapas is seeking a motivated Technical Support Assistant, a recent graduate to join their IT team. You will provide first-level support to end-users, troubleshoot hardware and software, and escalate complex issues while gaining hands-on experience in a dynamic business setting.

The role emphasizes customer service, problem-solving, and the ability to learn quickly. Training is provided, with opportunities to grow into systems administration as you develop

Formación

• Recent graduate with a relevant technical degree (CS/IT).
• Strong problem-solving and customer-facing communication skills.
• Willingness to learn and adapt to new technologies.

Responsabilidades

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Assist users with account setup and password resets.
• Document technical issues and resolutions in a helpdesk system.
• Escalate unresolved issues to senior IT staff or relevant departments.
• Provide guidance and training to users on basic IT functions.
• Maintain inventory of IT equipment and supplies.
• Ensure timely and effective resolution of technical support requests.

Conocimientos

Customer service

Problem solving

Communication skills

Spanish language

Independent work

Educación

Bachelor's degree in CS/IT

Descripción del empleo

Placements24 in Tuxtla Gutiérrez, Chiapas is seeking a motivated Technical Support Assistant, a recent graduate to join their IT team. You will provide first-level support to end-users, troubleshoot hardware and software, and escalate complex issues while gaining hands-on experience in a dynamic business setting.

The role emphasizes customer service, problem-solving, and the ability to learn quickly. Training is provided, with opportunities to grow into systems administration as you develop