Analista de Experiencia del Cliente Remoto - Data & Insights

Grupo Automotriz Cge

Aguascalientes

Remote

MXN 720,000 - 900,000

Full time

4 days ago

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Job summary

Grupo Automotriz Cge is seeking a detail-oriented Analista de Experiencia del Cliente for a fully remote role based in Aguascalientes, MX. You will gather, analyze, and interpret customer data to drive improvements in satisfaction and loyalty.

The position demands a strong analytical mindset, excellent reporting skills, and the ability to translate data into actionable strategies across departments. You will develop dashboards, monitor CX metrics (CSAT, NPS, CES), and collaborate with product,

Qualifications

Proven experience as a CX/Data Analyst or similar role.
Proficiency with Excel, SQL, Tableau, and Power BI.
Experience with CSAT, NPS, CES metrics.
Bachelor's degree in Statistics, Mathematics, Business Analytics, Marketing, or related field.

Responsibilities

Collect and analyze customer feedback from surveys, reviews, and support interactions.
Identify trends, patterns, and pain points in the customer journey.
Develop reports and dashboards to visualize CX metrics.
Collaborate with product, marketing, and service teams to implement data-driven improvements.
Map customer journeys and identify optimization opportunities.
Perform root cause analysis for dissatisfaction issues.
Present findings and recommendations to stakeholders.
Contribute to CX initiatives and project execution.
Stay updated on industry best practices in customer analytics.